LazyBoy
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Category: Home & Garden
Contact Information
Newark, England|Nottinghamshire, United Kingdom
[email protected]
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LazyBoy Reviews
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ray888
April 26, 2011
scratch on arm.the depth of scratch lifting leather surface
my leather sofa arm has a scratch, leading to the surface lifting.the tecnician said it happend when the animal was alive.i said it happened during the delivery.what can i do? i payed £2400 for two, twoseater static sofas, and foot stool.i am so angry.ray
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Keith
September 29, 2010
DOES NOT stand behind their products
After two visits from a rep from the customer care division with Lazy Boy they have informed me that even though my sofa is barely one year old and even though they replaced the first set of cushions after only 3 months, that they are willing to do nothing to resolve the shoddy fabric and workmanship of this product. The cushions are mishapen, dont stay in place and the fabric is pilling. It has the look I would expect after one year from a piece of furniture I had paid about 10% of what I paid. Customer service was rude and non-responsive. They simply do NOT care. Don't buy from Lazyboy if you want quality or service.
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Stephanie Rawlings
April 7, 2009
bad service
I bought a living room set from rooms today about a year ago. I was asked if I wanted to insure my furniture if anything like stains, cuts, tears, rips things of this nature. I asked I have 2 dogs does it cover anything they do to it. The sales lady said yes anything. So I got the insurance, If it didn't cover that I didn't want the insurance. Well, My dog ripped my couch all up and i call and it's not covered under the insurance, so now I have a couch I can't use and no one wants or cares to do anything about it. I went ot rooms today and talked to the person that sold me the furniture she was like oh well. It was bad enough I had to go to the store 3 times to get all the paper work signed and filled out, because the cashiers weren't smart enough to have it all together to get it done. They didn't even have the order sheet for it to be pulled when I came to pick it up. I day I went to pick it up no one knew where the paper work was for my furniture I had to came back hours later to pick it up. When the someone who processed my purchase came to work that day. I will never go to rooms today to buy anything ever again.
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August 26, 2008
Sectional sofas coming unseen
I bought a Devon Lazyboy sectional and within two years the back cushions that only have single stitches on the seams, came unseen. This sofa is upstairs, and is not used daily. I have a clayton marcus that is over 10 years old, and used daily and is in better condition. I am terrible dissatisfied with the quality, and will not own another lazyboy product.
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August 9, 2008
Poor Quality Custom order furniture
7/30/2008 7:29:43 AM - I ordered a custom sectional sofa and when it was delivered the couch was slanted/sloped, the chaise and the couch were different shades and the couch had a slight tear on the back. Lazyboy sent a technician/investigator on July 11th, took the information and pictures, but I haven't heard anything since then. I called on July 28 and the person I talked to said the system was down and she would call me back with a status. I haven't heard back from anyone yet. Although I read the negative reviews about Lazyboy online, I hoped to resolve this issue without resorting to contacting the Better Business Bureau and Consumer Protection Advocacy Agencies.
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