After I ordered a dog collar and leash. I gave the person (female) my credit card information. The person who took the information could not give me an order number and said it would be emailed to me later in the day. The next day I called and I spoke the same female who almost did not remember and again stated it would be emailed to me. The next day I sent an email stating I would like an order number, confirmation, or something since they had my credit card information and I had yet to recieve anything. I'm still waiting. After one more attempt, I'm calling my credit card company to make sure they do not charge anything against my account. The company website apparently portrays a better service then you actually recieve.

Huge attitude.
I ordered a service vest, medical patches and a laminated photo ID for my service dog. The items are OK except for the photo ID. The photo is the size of a postage stamp. Incomplete address, no phone number, no contact info, no dog's name, etc. Well, the customer service rep said I didn't fill in the info properly and I had to order a new one for $19.99 plus shipping. I asked for a courtesy redo (I'm not sure I was at fault, the computer formatting didn't seem to work). Well, I got an earful about how rude I was and she hung up on me! I then got an email, saying how I should behave when dealing with customer service. Google LDS Leather reviews and see what other customers are saying. I wish I had. Never buying here again.

Previously no problems. But on April 23, 2008, I placed a custom order and requested an Invoice for the cost. It was promised, but never sent. Weeks passed without phone calls being returned. The two times I reached them, I was told they'd taken their first vacation in years. Second time, told orders were very backed up. Third time, told products ready to be shipped.

A week later, I called. Not shipped. Attitude problem with both reps. Received goods in late June. The color was closer to "pink", than the lighter brown, I'd been promised. The cost of the multi-function lead was out-of-sight! Then the problems REALLY began. Was hung up on four times when I attempted to discuss the order and work out a resolution. After writing them, I was told to send the order back, as LDS had another buyer. One day later, they told me I owed "restocking and processing" fees!

I'm disputing the charge with VISA and hope to complain to any available Consumer Affairs office. Norman, OK doesn't have a Better Business Bureau. Fee free to email me if you've had a similar experience. Together, we can challenge their business license, if they continue to handle folks in this manner.