We have very bad experience with Le Grand and Chris (the boss). We signed up with Le Grand because of their advertisement and their Sales designer was pretty good in talking. End up paying almost $5000 for total misery and disappointment. Ivan is the designer who attends to us. Winnie is the coordinator for our wedding package. Dick is our photographer from CL studio, which is under Chris Ling. Chris is their boss. We are really very disappointed with the outcome of the photos and the treatment we received. From day one, Ivan is very good in talking...show me the gowns and ensure me that we will never regret taking up Le grand package. There will be professional from different area to assist us in our package, from choosing of gowns to makeup and taking photos. Le Grand is a designer boutique, their gowns are special and CL studio is under Chris Ling, their photo will be good. No doubt, the package is rather more expensive when compare to others yet very limited to what can be offered. We trusted him that the end product will be good thus we sign up with them. And our nightmare begins 1) when we sign the package, he said Groom's suit MTM, however they cannot provide what we request for. End up, doing a very normal suit with inferior quality (thin polyester material) hot and see through material. 2) We told them that the Groom's outdoor suit is too small and the pants are too short. They did not change to a correct size for us, my poor HTB had to wear the wrong size for whole day of photo shoot. 3) Makeup. I really do not like thick and dark colours makeup. However, my makeup artist told me that if i want the photos to turn out good, have to listen to her. 4) Hair style. From the beginning, Ivan, he told me do half bun. But on Photo shoot day. Again i had been told to bun up all my hair if not outdoor shoots will be very messy. 5) The photo result. Not what we have been showed during our discussion and wanted. What i can say, a waste of money. Not worth to spend. No focus, not professionally taken, anyone else can take such photos. The photos look so bored and dull, no happiness at all. But what to do; we already spend so much, and is just a month away from my AD. We still have to choose the photos 6) the additional photos was quoted to us at $115 less 10% but Winnie did not know and charge us $115. Everything is written in the quotation, from a professional point of view, is Le grand trying to cheat us or is Winnie not professional enough to be serious in her work? 7) The layout, (totally unacceptable) We are very anxious to see our final outcome after paying $5k plus and really hope everything can turns up well as what Ivan said. Guess what happen after waiting for a month, we have been showed a 1 and a half page of A4 paper with poor colour resolution printout to see the layout for my wedding album. Worst of all, we did not know until we are about to leave Le Grand that there is no soft copy to view and that will be more or less finalise to be printed on album. We spend so much, yet being showed a 3 cm x 2 cm low resolution thumbprint image to confirm my photo album. There is no way to see what to touch up, basically the resolution is so bad and have been repeatedly mentioned by Winnie that the colour will be different for the pictures shown.
We finally wake up. Why are we spending so much and getting these in return. As we really cannot take it anymore, on the day of 2nd review, we decided to express our dissatisfaction to Ivan. We really cannot accept the result of the photos. Is not what we have been showed in albums, we are really disappointed with their service. Ivan suggested to let me re take my photos and re do my make up. He even asked another makeup artist to do lighter make up for me on that day and promised to go through the whole process with me. I am really happy with his suggestion.
The next day he called and said his management would like to talk to us and have a further understanding of what we want so that the photos can turns up well.
VERY horrible treatment received from their boss, CHRIS. Ivan was not there, nor Winnie during our meet up. First thing, Chris asked why we are there. I tried to explain our dissatisfaction to him and Ivan have arranged this for us to communicate with him on our expectations. I was stopped by him before i can further explain anything. He said from his professional point of view, all photo is nicely taken and no re take is allowed. It is their talent to turns a normal look into another person. The photo album showed during our discussion with Ivan and sign up, are photos for illustration only, we cannot expect the same effect. He is the BOSS; We have got no right to reject photos. To him, all photos are nicely taken. WHAT IS THIS????? WE PAY FOR OUR LIFE MEMORIES! WE PAY FOR OUR WEDDING PHOTOS! WE PAY FOR WHAT WE WANT FOR OURSELVES. We do not get paid for taking an album for him. Last conversation with CHRIS, take it or leave it, no refund. Tell me what should we do now, so sad...