In February 2009 I began a 2 yr contract with fees that should have totalled less than 3%. Since then, with each passing month they have added or increased fees (e.g. yearly fee, PCI Compliance fee, security fee, batch header fee, and the worst- Add'l fees). Calling them is truly a waste of time. After looking on Better Business Bureau's website, I realized they had 140+ complaints against them. Because they settled most of them, they got a B rating!!! OMG. They should be investigated for fraud. My current Credit card processing company has 1 complaint against them that was settled and they've been around for over a decade. When I filed my own complaint on this site, they contacted me and agreed to refund my fees in Dec 2009. They wanted me to take the negative report off the internet. They refunded me the amount 3 months later after I hounded them again! To add insult to injury, the following month they charged me more unauthorized fees. So, just to give you a sampling, HERE are the FEE PERCENTAGES that they charged me from the past 6 months of 2010:

Jan 4.3% Feb 12.4% Mar 4.4% Apr 5.6% May 7.6% Jun 12%

My average gross ticket sales for credit cards is $1500/ mo. My new processing company has a monthly, not yearly agreement. I won't recommend them just yet until they have a good track record for 1 yr. Lesson learned from Leaders which starts charging you exhorbitant fees 2 months after starting with them. Currently, I have changed bank accounts because even if you tell your bank to "permanently revoke" any charges from this company, Leaders will slightly change their name to make the charge go thru. I can't even begin to tell you all their tactics. If you've wasted time with this company, you must complaint on BBB.org.