Leaders Merchant Services
5 stars | | (0) |
4 stars | | (0) |
3 stars | | (0) |
2 stars | | (0) |
1 stars | | (32) |
|
Category: Business & Finances
Contact Information 1200 Montego Way, Walnut Creek, California, United States
Phone number: 925 746 4172
|
Leaders Merchant Services Reviews
|
Joy Kauf
July 11, 2011
Overcharge and charge after acct closed
Bate and Switch scam changed fees that were not part of the contract and when I cancelled kept taking money out of my account. Even after I stopped Payment they then used another company name to debit more money.
|
|
CTopperAbsolute
June 13, 2011
Scam Company
This company accepted my application, but when I tried to run transactions, they refused to deliver services. However, they did pull hundreds of dollars out of my bank account, expecting me to pay the percentage transaction fee for the hypothetical charge they refused to process. They were able to take this money directly because I provided them with my account and routing numbers in the application process.
I had the bank return the stolen money to my account, but 3 weeks later this company pulled the money out of my bank account again. I had to actually claim fraud against this company and get the bank to issue me a new account number and debit card so that Leaders cannot continue to pull money out of my account weeks after we have discontinued service.
Based on my experience, I would have to say that Leaders Merchant Services is nothing more than a scam company-- I doubt if they are even set up to process any credit card transactions. The banker even told me there are plenty of businesses who operate this way, never actually delivering services, instead profiting off of any and all victims who don't fight to get their money back.
|
|
Gary Deyo
May 20, 2011
Charge undislosed fee's
I signed up in March, they said no fee's- and now a few months later and I'm being charged all sorts of fee's. I'm going to notify the BBB about this. I hope every single person who has been wronged by this company do the same.
Here is the company name: Leaders Merchant Services My account specialists name Chris Lopez
His email is : [email protected]
I'm so upset with this company, when I get off work today, I'm going to call them again, and again and again if I have too!
|
|
dlady
May 5, 2011
Fraud
Leaders told me today that they have the right to charge me every month for the next year. I canceled their services after a month and a half. The first month I tried to cancel and every time that I called I got a new person on the phone. I sent them my cancelation reguest a month and a half in. It has been three months now and the guy said the paper work has not been completed on "their side". That is how they are now able to charge me a $350 cancel fee because it has been over three months now. They have no right to deduct from my bank account. So far this month they have stolen $237 with out my permission.
I am a small business and was with a good company in the past. Leaders told me they could beat the prices and fees of my previous merchant supplier, so I switched. They doubled the fees the first month and tripled them the next. Now they are telling me that even tho I am no longer with the company they are going to deduct $449 from my account next month! That is plain FRAUD. I am closing my bank account tmw and contacting a lawyer asap.
|
|
Klodi22
May 3, 2011
Hidden fees
The worst company to deal with. I decided to go with them because of the low fees in the begining. After 6 months without any notification fess went up 20%, I called but no explanations. I decided to close the account and it took me over months to stop them from charging me all these fees. Everytime I would call they came up with another exuse, but meanwhile they would keep charging you hundreds of dollars. It takes 30 days from the day you complete the close account form and they still charge because they take thier sweet time to do it.
Never Never Never deal with this company.
Every time you see this logo run away, close the page.
|
|
Alofee
April 4, 2011
I too have been scammed by this company
I too have been scammed by this company. They called us offering their services, great rates, etc. Once we started doing business with this, which was only for two months, they started adding on fees which were not disclosed in the original contract. We sent them a letter stating that we no longer wanted to do business with them.
That is when the fun started. Every month they were pulling unauthorized fees from our account ranging from $11 to $99. When we called them they stated that this was disclosed to us in the contract we signed. It Was Not. I contacted our financial institution which put a block on our account so that they could no longer withdraw fees from our account.
The funny thing about Leaders is that each time they withdraw money they change their name. From Leaders to Lead Merch Services to Leaders Merchant and so on. We have not done business with them since December, 2008. I checked my business account today, 12/30/09 and guess what they pulled $99 in “annual fees” from our account.
I contacted them and they told me that it was a non-refundable annual fee and that we had never sent them a letter terminating our business dealings with them. Incorrect – we did. I asked to speak to a supervisor – his name is supposedly Ben – and I was told each of the five times I have called that he is either not there or on the phone.
I have now put a freeze on our business account with our bank and will file the necessary affidavits to try to collect the money from them. Do not do business with this company. They are unprofessional and scam artists.
|
|
sctest2
March 27, 2011
Huge Rip Off
I spoke with one of their representatives who told me a specific amounts that I would be charged every month. The first month it was exactly like he said. The second month I started getting charges that I didn't even know about. They take your money before they even give you a statement so you can see what charges are going to come out. They also charge you for things that the rep said you would not be charged for such as a PCI security charge. I was told by my rep that that would be waived. Of course it wasn't. They also charge you twice for the same transaction. A coming and going fee. This company is a huge rip off and I warn everybody not too do business with them. I almost referred someone to them. I am so glad I didn't because then they would be getting ripped off too.
|
|
Pattrick
February 13, 2011
False fees
I am a small contractor. I told the saleslady that I did not need to charge but a few times a year. I agreed to a call in plan at 3% and monthly fees of $5, nothing else. After 3 months, they began drafting additional fees for NOT charging, NOT taking their security course ( though it says in their notes, once a year) . Then there was the #10 fee, they took off after I called. The annual fee, ect.
Sent them a cancellation notice per their instructions, HMMM they couldnt find it, while they continued to charge fees.
Even after I took the security course, they charged me. Now, 3 months later, there is a concelation fee of $350..
These people are crooks, just plain evil. DO NOT do bussiness with them, and if you have, change your bank account so they cannot draft anything.
|
|
travelingmtdfw
February 10, 2011
Unauthroized Charges/Fraud
From personal experience would advise staying away from this company. Too much of a headache and yes they "stole" money in excess of $99 to $350 out of my account recently.
Back in late August of 2010 I signed with Leaders after the new merchants account CSR, Brody contacted my company about providing credit card processing services. After hashing out details Brody presented me with a reasonable contract. The contract stated as follows: 1.69% transaction fee on Master Card and Visa transactions, no batch or header fee, no monthly charge fee, no annual fee, free terminal setup, and no cancellation fee. I had my own terminal so no need to rent or buy another one. There was a dormant fee of $7.85 I would have to pay if account was inactive of course. I asked the CSR if there were going to be anymore fees related to this account the rep said no. I read the fine print and sent it over to my attorney for review. I thought this would be a good company to work with for credit card transaction. Well I thought wrong. That From day one I have had problems with Leaders. 1. Lost revenue in tip money transactions. 2. Every time I called in with a problem about my terminal the CSR told me my terminal was not PCI compliant that I would need to buy a new one. My machine at the time was less than two years old. If I needed a new machine the rep that I signed up with would had told me. If the machine was not PCI compliant I would not have joined Leaders nor could they be able to program the terminal. 3. Ridiculous $149 "PCI" compliance fee. If you refused to pay the fee Leaders would bill you $30 for not being compliant. My last transaction company only charged $29 annual PCI fee due tot he fact that I was a small business. Also the huge compliance fee and their so called standards were left out of the contract. The PCI fee is for those that have credit card information on file and my business does not keep that information on file. 4. Poor customer service. Representatives were not knowledgeable about transactions problems (either reading from a manual or being transferred to another CSR for assistance) and/or tried to get me to buy another terminal. 5. 11-15-10 After a month of being dormant and realizing the service was not for me I decided to cancel. I also found out the PCI fee was $149 and would start to be taken out in three easy installments in November 2010. If not, I would be charged an additional $30 for being non compliant. I did not agree to these fees. Upon the information I received and decided to cancel. I was transferred to Leaders cancellation department and spoke to Edwin a "supervisor". See, most companies try to keep your business when you threaten to close your account, this one doesn't. Total red flag. Edwin was extremely rude over the phone when I tried to cancel my account. He stated he would go ahead and send me a cancellation form by fax and he needed it by the close of the business day. He also told me there would be additional fees and penalties for closing my account. I told him that he needed to review my contract because the contract stated no additional fees would be charged apart from transactions fees that were processed for that month. He said that I would be charged additional fees upon the review of my contract. That those fees were unpreventable. I asked to speak to his supervisor and he refused to allow me to speak to someone higher up to resolve being charged "additional fees". I told him I needed to speak to his manager. Edwin, said he was the highest that I could go and I would have to deal with him. I told him he was not and he said yes he was and that he was correcting me. After getting no where with Edwin I hung up and called Leaders again to lodge a formal complaint against Edwin. The second CSR was rude as well so to no avail I gave up. I contacted Brody my original merchant representative. Brody said Edwin misinformed me and that he would have the manager of the cancellation department contact me. Brody pulled my contract stating that there should be no additional fees taken out period. I canceled my account on 11-15-10. December 1, 2010 a transaction fee of $99 "other fees" hit my bank account. I contacted my bank stating that the fee was fraudulent and my bank did a stop pay on the fee. For six months the stop pay would be effective. A representative from my bank told me that if a debit came through leaders it would not go through my bank for that period of time.
On 12-1-10 I called Brody from leaders asking him what the deal was with the "other fee". He assured me that it was a error and that the fee would be removed. Two weeks later I received a threatening letter from Leaders informing me if I did not pay the $99 other fee charge they would turn me into a collection agency. I called Brody again asking him if he rectified the $99 and I asked him again to have it removed. I received another statement/letter in the mail the first of January 2011 demanding the fee. On 1-10-11 I called Brody again to make sure he was working on getting the fee cleared up and he said that it was.
February 2, 2011 Leaders charged my bank account with a $350 cancellation fee. I called my bank yet again to do a stop pay. Since it was after 2 PM I would have to dispute the fee. My bank was generous enough to credit the $350 fee and the over draft fee until I could get this resolved with Leaders. I asked my bank why did this transaction fee go through and the rep stated that Leaders used a different name for the fee. (Right there that is fraudulent. They used another name to attempt to obtain more funds.) That day I called Brody at Leaders again informing him what happened.
Feb 3, 2011 Brody called back stating again he pulled my contract. He wanted to make sure that I was not suppose to be charged the $350. He assured me that this is was a computer error. The question is if my account was closed they should had removed my account information from their system. Brody stated he would put in a request to have the fee refunded back to my bank. If it was not credited back to my bank by 2-8-11 call him back immediately .
2-9-11 I called my bank to verify if funds were return, they were not.
2-9-11 called Brody to inform him funds were not returned. I told him to please contact accounting to get a ETA of when funds would be returned to my account. From there on I asked him to for now on contact me my EMAIL so that I would have it in writing.
2-9-11 Brody wrote in a email "According to accounting, your refund will be issued this Friday and you should see it about this time next week."
I will write back to give all an update if this gets resolved or not. Hopefully in a week it will and I can start the process of closing out my bank account. A total pain in the neck but no telling what they will charge the next time.
Here's some words of advice:
1. If you do business with Leaders and decide to cancel your account with them: Close out your bank account and have your banks reissue a new account. Tell your bank that you might be dealing with a fraudulent company and fees might be taken out. Most banks will understand. Any legitimate fees you owe them can be hashed out and paid with a cashiers check. This will save you the hassle of being charged fraudulent fees. If necessary get your attorney involved in the matter.
2. File a report with the FTC (Federal Trade Commission) if they are taking out fees without your permission or what was not agreed in the contract. Enough people complain about their fraudulent practices the government will step in.
3. Get everything that you do with this company in writing. Keep a detailed record of whom you spoke with, etc. This covers your butt.
4. If funds have been taken out of your account demand your banks do a stop pay or a dispute. For the dispute: Gather your documents for the bank. Also kindly ask the bank to credit the funds until you can get the issue resolved. You will have to get in touch with a supervisor to do this. I am very fortunate to bank with Frost Bank in Texas. I have always found my bank to be very accommodating.
You wait for Leaders to refund the money it might takes weeks or they might not refund your money at all.
Frankly, if I went on line to research this company I would have never been in this mess. Hopefully this might help someone out there to keep them from making the same mistake likes myself and others made.
|
|
J&M Enterprises
January 10, 2011
Non-Disclosed Fees
I am a small business and only do business in November and December. After having First Data as my credit card company, I decided to switch my credit card processing to Leaders. I spoke to a Chris Lopez extensivly before signing up. I asked on several occasions what fees there were since there was no Application Fees, monthly statement fees, settlement fees etc. I was given a rate and when I received the contract I looked over it carefully. I received my first statement and wow the non-disclosed fees amounted to almost 5% of my sales. I phoned customer service, looked at the contract and my statement asked more questions and then was told they don't have to disclose all the fees, and then hung up on. Whatever you do, DON'T do business with this company because the will bleed you dry!!!
|
|
RECENTLY UPDATED REVIEWS
With MONEIORECLAIM.COM, I reclaimed every penny I lost.
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|