BEWARE PLEASE DON'T MAKE THE SAME MISTAKE LIKE ME
I WISH I SAW THE BAD REVIEWS THEY HAVE ONLINE BEFORE.
WHEN YOU CALL THE 877 SALES NUMBER THEY WILL PICKUP THE PHONE BEFORE IT EVEN RINGS, WHEN YOU CALLING FOR CUSTOMER SERVICE ISSUE THE CASE WILL BE DIFFERENT.
FEES FEES FEES AND FEES, ALL OF THEM WILL BE DISCOVERED ONLY AFTER YOU SIGN AND THEY HAVE YOUR MONEY.

IF YOU CARE ABOUT YOUR BIZ AND YOU CANT EFFORT LATE PYMENTS AND EXTRA FEES EVERY MONTH, CHOOSE A DIFFERENT PROVIDER .

I guess I am now one of Leaders latest scam victims ): I just got a letter from Leaders showing that I would be charged the same $129 PCI charge that others here have been complaining about! I am a very small business owner (less than $10, 000 yr) and after researching the unscrupulous acts of theft by Leaders Merchant Services, I have to admit it has made me a bit depressed. Almost every month, I see a different charge on my account that was according to a Leaders representative " an error". When I signed up for the service, I explained over and over again that since I am disabled, my business is very small and that I would only need to process credit cards occassionally since most of my transactions were cash. The rep explained that I would only be charged IF a card was processed for that month. If no cards were processed, no fee would be charged. That was unfortunately a lie. When I found that I had been charged, I called in to have the charges removed, I was told that my account would be credited for the past three charges that were "errors". Another lie. What I got instead was a letter stating how sorry Leaders was in regard to the fact that they were now having to "pass on" new fees to me that were being passed on to them by the banking industry. So I can expect to pay about $5 per month in addition to $0 which is what I am supposed to be charged even if I dont use the terminal! The next day I got another letter from them stating that I was going to be charged the $129 PCI fee. They also charged me a $15 penality for not having my computer checked by a certain time to ensure that it was PCI compliant. I was never informed about a compliance check date. When I asked how would I know when to go through the PCI compliance check in the future, I was told that there was no particular date and that the best thing they could advise me to do was to call back every two months to see if I was due for another compliance check. If I dont find out in time, I will be charged another $15 penality. All of this trouble and I have only used the terminal five times in the last year for transactions that totaled about $200! I didnt even have the $129 to pay them this fee. The funds that they are taking out of my account to pay this fee is from my social security check.

So far, it has cost me more money to have this credit card terminal than I have made with it! The guy who assisted me with opening my account (Clarence Booker) seemed to be so nice. I trusted him and now I feel ashamed and embarrased because my instinct told me that the offer he was giving me sounded too good to be true. I dont know how he can sleep at night with a clear concious. I spoke to him for about an hour making sure that I understood that I would ONLY be charged if I used the terminal along with the card processing fees. $9.99 per month (if I used the terminal) plus processing fees were to be my ONLY costs! According to him, he wanted to help me and was even going to waive the annual fee to show his support for small business owners like myself. I dont know what to do at this point. But just like the others that complained here, if you are looking for a credit card processing company, DO NOT go with Leaders Merchant Services. It is a bait and switch scam and the sad part is that they apparently do not have a concious nor do they feel remorse for stealing from people who they convince that they are trustworthy. Even though I am struggling to make ends meet with my business and in my home, I would never take advantage of someone by lying to them up front with full intentions of scamming them. I was told that I would have the option of not renewing my contract for next year when I first signed up. Now, I am concerned that this is a lie as well. I will be joining others here by filing a complaint with the Better Business Bureau but I am very interested in knowing if the state attorney general needs to know more about what Leaders is doing to people.

This company overcharged to the tune of 30 extra dollars every month and came up with every fee you could think of. In any case when I tried to use my terminal which worked for about 60% of the time, it no longer worked, even though it ran a ticket number. When I called to cancel the service, they waited 45 days after the signed cancelation to stop charging my acount. I called to ask why my acount had been charged and they told me they have the right by the contract to continue to charge my acount until for up to 30 days after they review the cancel docs. Be aware of these practices.

I like many others have been scammed by this company and their slimy sales agents. I run a small boat rental company and searched for a company that had small monthly fee's and would allow me to suspend the account in the winter. I was told the most I would have to pay was $30.00 a month which was for my cheap little machine and a $25.00 minimum discount rate. Everything was fine for the first 3 months and then I received a charge for an annual fee of $100.00 when I've had only been with them 3 months. I was told it would be reversed but guess what I've still not received it back. Then I called to have may account suspended as promised but was told I would still have to pay $15.00 a month for a suspension fee. Now I'm receiving monthly bills of over $100.00 a month for god knows what. I originally assumed that $100.00 was the discount on the card but my business has been shut down for 2 months now and I'm still being billed. What's funny is it varies every month anywhere form $100 to $150 and remember I've not charged a card in 2 months. I'm considering just disputing the charges with my bank and putting it in their court. PLEASE STAY AWAY FROM THEM THERE ARE MANY COMPLAINTS ON THIS SITE WITH SIMILAR STORIES.

Leaders Merchant Services gets you to sign up with a one year contract with no fees and a decent rate. Then after one year they bang you out with a list of fees from dormant fees to access fees. When I complained their excuse is they made a notation on one of my statements saysing that there may be some fees applied to recoup an increase from Visa. In addition they wont refund me for charging me for a service that I did not even sign up for. They are a true rip off. Stay away from them.