I ordered the free trial of Acai from the website and as seen on TV, I cancelled before the trial period ended . I never rceived the shipment(Ordered 6/11/2010). On 6/18/2010 I called to cancel the trial on 6/18/2010 even though I had not received the shipment. I was still billed that night after I canceled (6/18/2010 at 9:37:25). The charged was effective 6/21/2010. I also contacted the company @888-787-9668 and they were asking me if I received the product!!! I told them NO, and then while they were looking up my file kept me on hold for 18 minutes. I called back and they claimed they couldn't hear me, after 11 minutes they said they were going to forward an email to their billing department to credit me in 10-25 work days. Do not trust this company, it's a scam to get your money. I will contacted my bank and try to put a hold on. The Dollar amount of the charge was almost 2 times the price of the Acai ($87.47).