I was surfing the net and saw a link from CNN.com for an Acai Berry Diet Cleanse Supplement 30 DAY FREE TRIAL offer. PLEASE dearly note that on the main page of www.leanbodyburn.com that there were NO TERMS OF AGREEMENT!!! It just asked for Name, Address, Country, Telephone, and Email Address and Credit Card Information. I figured since it was associated with CNN that it would be legit. I was told that all I had to do was pay a $3.87 shipping fee for one bottle of 60 supplement pills for a 30 DAY FREE TRIAL OFFER! I said "Wow I am gonna try this!" I ordered it on 6/21/10. And I NEVER recieved the product!!! And now its is 6/30/10. I checked my bank statement and it said I was charge $87.47 for LEANBODYBURN8887879668. I called my bank immediately to dispute this charge as I DID NOT authorize nor was I informed of this transaction. And the bank said since the order was "pending" there was nothing they could do as of yet. I called 1-888-787-9668 and in the past 2 days 6-29-10 thru 6/30/10 I have call about 14 to 20 times...12 to 13 of those phones calls I was told "their systems were down and to call back in 3 to 4 hrs. and then I was HUNG UP ON ALL 12 to 13 TIMES! (that right there showed suspicious behavior from the company! I mean what comany hangs up on you except fraudulent companies?!? And the times I did get through to customer service..they had middle-eastern accents and giving phony names like Blair, and Dino Lopez, and Stephanie, etc. And EVEYONE of them were RUDE to me! I told them they were advertising falsely online offering a 30 DAY free trail offer and then finding out after the fact that it was actually a 10 DAY FREE TRIAL offer and if I didn't call up to cancel...they would charge my card. But I did not read that anywhere! NO TERMS OF AGREEMENT ANYWHERE ON THE WEBSITE OR IN MY EMAIL CONFIRMATIONS!
(So I told them I DID NOT received the product and it was already 8 days after I ordered it!) (And even so if it was a 10 DAY FREE TRAIL!!! Why was I CHARGED $87.47 on the 8th or 9th DAY of the so called FREE TRAIL OFFER??? I told them I wanted my money refunded and I only have the "word" of this company that they emailed their billing department and my money should be issued back to me in 2 to 3 days. They told me to fill out a cancellation form that they emailed to me that came from a
[email protected] This is what they sent me:
Important Order Modification Information
Order # XXXXXXX
Dear __________,
You are receiving this e-mail because a request to modify order # XXXXXXX has been made.
Please take a few minutes to read the following. When you submit this modification you must accept the following terms and conditions and confirm the order modification process. You must agree that you do not wish to continue using the product after having received your trial. To avoid being billed the full subscription charge, you must submit this form immediately. You must agree that your future subscription(s) will be canceled effective immediately after you submit the form. No future charges will be made to your credit card on file. Remember, customers see most noticeable results by using our products consistently for 3 months. If you are still not satisfied and would like to accept the terms and continue this order modification, please click on the link below. You will be taken to our order modification website. Please fill out the form with all your order details. If you don’t know what to fill out, we have listed this information below for your convenience. Thank you
http://www.xmorders.com/ct
First Name: XXXX
Last Name: XXXX
Address: XXXX
City: XXXX
State: XX
Zip Code: XXXXX
Telephone: XXXXXXXXX
Email Address: XXXXXXXXXXXXX
CS Rep: The name of the customer service agent who assisted you
(if you forgot the name please put FORGOT) (Mine was "Blair" and a guy named "Dino Lopez"
Order Number: XXXXXXX
Password: ONLINE
Signature: Please put your first and last name
If you have any questions regarding your order, call us at:
1-866-889-2187
Monday – Friday from 8:00 am to 9:00 pm EST
Be sure to reference Order # 1407715 when contacting us.
©2010 All Rights Reserved
I also called my bank back and told them of this fraudulent activity and I wanted to dispute the charge and report them. They send since the transaction was still pending, that they couldn't do anything yet until it posted. But in the mean to I had my bank account number and bank card information changed over to a different number to avoid future fraudulent charges on my card! I am a full time worker and mother of two boys and I am the only person providing an income to support a family of four people including myself. I am not negative $98.80 in the hole and my bank is charging me $36.00 a DAY for overdrawn fees! ALL THIS FOR A PRODUCT I HAVE NEVER RECEIVED!!! I made sure to post this COMPLAINT! And I have wrote CNN.com about their affiliation with LeanBodyBurn.com and how I was appalled at their association with one another..that they would actually promote fraudulent companies!!! And I also wrote to the Florida Attorney General's Office and The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C) and REPORTED this fruadulent company! The information for the company is:
XM Brands
3609 north 29th Ave
Hollywood, FL. 33020
1-888-787-9668
This has been the most stressful thing that has happened to me in a long time! I pray I am refunded my money. I can't believe I fell for this scam! I am suffering in everyway possibly and don't know what else to do. Any responses??
