Last week I submitted a complaint about LEAN BODY BURN's ACAI MAX CLEANSE. I had ordered a free 10-day trial sample for $3.87 and never received the product. On the 8th day of the trial I realized they had charged me $87.47 for another bottle that surely wouldn't arrive. When I tried to cancel they said they would not/could not give me a full refund. Today I called my bank's fraud department to find that THEY HAD FINALLY ISSUED A FULL REFUND. HERE'S WHAT I DID:
I called 3 times and spoke with 3 representatives. By the 3rd call, I had them confirm that my account had been cancelled. When you want to cancel or get a refund they will send you a link to an online form. DO NOT SUBMIT IT! In the fine print it has you agree to getting only a fraction of the full refund price.
Also on my 3rd call, I told her about how I know it's a scam and that I demanded an IMMEDIATE refund and that I was not going to wait 10-15 business days. They tried to tell me that all that time was because my bank needed a couple weeks to process the refund, but I told her I would call my bank on Monday to make sure that it had been submitted.
Lastly, On my 3rd call I informed her that I was filing a complaint with ecomerce.gov (it's like the BBB but for international transactions since these people charge you from a company in Panama). I also told her I was lodging a fraud complaint with my bank and that I would have my lawyer file a lawsuit against the company (I don't have a lawyer :)). I did file a complaint with my bank and ecomerce.gov and one way or another, they gave me the refund.
These people count on you giving up and thinking there's nothing you can do to get your money back but really they don't want all that trouble or a government agency looking at their practices and shutting them down so they'll give you a refund if you fight hard enough so they can continue their shady practices. TELL EVERYONE YOU KNOW THAT THIS IS A SCAM!!! I hope this helps you! Read my original complaint for any more info and good luck!