I have never dealt with such poor customer service in my life!! I called LeapFrogs customer service only one hour after placing an order for an item that I found out was not compatible with my niece's older leapfrog system. So when I called to hurry and cancel I was told they could not because their warehouse is so efficient in processing orders. Really? My order wasn't processed and sent out for another two days!! Then when I received it I spent over 45 minutes on the phone waiting for customer service to give me a return authorization number before I mailed it back. I am still awaiting a refund over a month later! The worst customer service ever!! Do not put yourself through this. Do not buy through the company. You will really regret it!!

This is absolutely the worst experience I have ever had with an online order. I have spent thousands of dollars online. My order was place on December 14 and I was guaranteed Christmas delivery.

It is very important that children's toy's arrive on time. My first call was made on December 17 or 18 and was told the item was being prepared to ship and I could expect an email the following day with shipping information and it would definitely arrive for Christmas. I did not receive an email as promised. My second call was on December 20. They could give me no information regarding shipping but again assured me it would arrive on time. At this point I was getting leary and it was too late to go order from somewhere else. I also sent an email explaining the problem, asking for help, and expressing my frustration. To date I have received no answer to this email. My third call was made on December 22. Again they could give me no information as to whether it has been shipped or not. The Customer service representative promised that he would check with shipping and call me back. Guess what, he didn't call. I was left without a gift. I will never buy another LeapFrog item and will tell everyone I know of this experience. They need to get their act together or get out of the online business. The public needs to be aware of companies that do not care about their customers.