My husband & I ordered a leather lift chair, May 28th, 2011. The wait period for delivery was nearly a month. Delivery was to be June 21st, 2011 between 7am & 10am. When the clock approached 10am I got on the computer to track the delivery status, whaI found was that the chair was documented as delivered 6/21/2011 @ 7:30am. I called the 800 #, the girl on the other end started to say, that the truck was here, I stopped her and told her, "don't tell me they were here and no one home, because I had been up since 6am. She put me on hold, came back to tell me the chair never made it to the truck and they would have to reschule. Needless to say I cancelled my order.