LeatherUp.Com
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Category: Automotive
Contact Information
Florida, United States
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LeatherUp.Com Reviews
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jterry2001
June 21, 2011
shipping
Ordered a bag for my motorcycle. They immediately took the money from my account and sent me an e-mail saying the item had been shipped. When the item didn't come on the delivery date, I called them. Was told, we didn't really ship it yet, the e-mail just says that the item is being shipped. When I asked to speak with someone as a supervisor I was given a suppesed person who basically said, there is nothing you can do. When I asked for a refund and to cancel the order suddenytly the item was shipped today. if you want to send it back and pay for the shipping you can do that at your expense. When I asked to speak with someone else, I was told there is no one else to speak with. Sent complaint e-mail to both Amazon and to the company with no response from either of them. As of now, I do not have the item, I cannot speak with anyone else and I can't get a refund. What a bunch of crooks.
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Hramber
March 28, 2011
Run - do not walk away from this scam artist company
This site is getting a huge reputation for asking you to order a size up or down from usual. I believe that is so they can float your money for as long as possible while they ignore every request you make to their so called "customer Service" department.
I have had to dispute 2 returns with my credit card company in order to get anything resolved with them. They do not communicate with you and will sit on your returned merchandise forever without letting you know the status.
If, somehow, they end up getting your order correct and sending out a size that actually fits you are probably going to fair ok but is it worth the risk>? It has been nothing short of the biggest hassle I have ever endured with a company and has cost me enough in return shipping and time disputing that I could have purchased the stuff locally and been better off - RUN - do not WALK away from this scam artist Company...
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moonshine322
March 4, 2011
Return Policy
I ordered two motorcycle helmets and received both helmets in their own box inside a larger box. I chose the one that fit and returned the other. I followed the instructions included in shipment. Today I received the helmet back, with a FORM letter stating that I returned in the storage box, therefore DAMAGED. The helmet is in perfect condition. I contacted customer service, they told me that it was common sense to return in both boxes. NO REFUND. There return instructions should be clear.I beleive that this is how they scam people. DO NOT DO BUSINESS WITH LEATHER UP.COM !!
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drexellake
December 2, 2010
I've been ripped off!
BEWARE OF THESE CROOKS!
I made the huge mistake of purchasing some items from these criminals. The leather jacket was small even though I ordered a size up per their recommendation. When I called to return it I was given a hard time and told they wouldn't refund it if it measured per their size chart which is different from the rest of the world. Since they said this so many time my wife and I took it to an alterations shop and had it measured per the leatherup.com size chart and it came up short in three areas. Length, sleeve length, and chest. We took pictures based on the hundreds of other poor reviews I wish I would have seen before dealing with these animals.
I returned the jacket per their instructions and they did not refund me the full amount claiming the jacket met their size chart. I called back and was hung up on when I told them about the pictures. Master Card has a copy of the pictures now along with their size chart so now not only will I get my money back but they will be charged with a charge back fee. I've also filed a complaint with the magistrates office for fines.
The motorcycle cover I received is an XXL yet it is too small for my 8OOcc. It is also a cheap non breathable plastic which will hold condensation and ruin your bike. In other words it is worthless for the intended purpose. Not eve going to bother with them trying to return it. BEWARE OF THESE CROOKS!
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Tom
April 30, 2009
Very poor follow-up
I ordered a leather Motorcycle jacket from LeatherUp.Com. The jacket arrived,
and appeared to be a great value. However, when I put it on, it became apparent
that I ordered a jacket that was one size too small. I called the company to
find out exactly how to do an exchange. They told me to enclose a photo copy of
the original invoice, along with the filled-out exchange form. So I did as
instructed, and shipped the coat back to LeatherUp via FedEx within 2 days after
I received it. (They have a 30 day return policy).
The jacket was signed for at LeatherUp on April 25th. As of Friday May 12, I
have received no email stating that my new jacket is on it's way. When I
called LeatherUp on Tuesday May 9th, they said that sometimes it takes 2 - 3
weeks to get into their system, and that I should call back Friday (the 12th).
When I called today the (12th), they told me that the person who handles
exchanges doesn't work on Friday! When I asked to speak with a supervisor, I
was told that I was speaking with one already. When I asked to speak with a next
level supervisor, I was told that would be the owner, but that he doesn' take
phone calls!
Someone is supposed to call me on Monday with a status. If-when they do, it
will be one day short of three weeks since they've had my return in their hands.
I was very happy with the merchandise I received initially. But their ability
to handle routine customer service issues like exchanges is the pits!
Beware!!
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