I was never notified, when the order confirmation was received, that any of the items would be on backorder. I was informed of this when a partial order was received. If I had know this fact before hand, I would have cancelled the entire order.

I have, on several occasions, been “reassured” by Bryan in sales that the missing tail light bulb should arrive any day now and that it would be shipped out immediately.

I’m tired of waiting. My last correspondence to them dated Wednesday, January 20, 2010 has not been acknowledged.

Therefore, since it’s apparent that LEDLIGHT.COM will not or cannot fulfill the order that has been paid for since last December, I want the following:

1. To keep the festoon bulb (I have no problem paying for that);
2. To cancel the remaining order. receive a full and prompt refund for not only the two bulbs that were only partially delivered, but for the shipping and handling charges already incurred (paying only for the festoon bulb) – a total refund request of $56.21;
3. I’ll be glad to ship the partial pack back at LEDLIGHT.COM’s expense and liability.

I am enclosing the last email that was sent to LEDLIGHTS.COM and their last correspondence. It’s sad, the first time I ordered from them, their customer service was excellent.

Beware of LEDLight.com. This company is selling products that they know are defective. No support for failed LED bulbs. These bulbs are very expensive ($20 - $105) and in some cases last only two or three weeks. They refuse to replace defective bulbs. LEDLight.com is selling known defective products and has bad customer service.