My girlfriend is leasing a 1999 Ford Mustang from Legacy Auto Sales. She has had the vehicle for roughly six weeks and has already had to have it serviced twice. The first time was for the check engine light that was linked back to a bad oxygen sensor. No biggie, John who apparently runs the place fixed it at no cost to her. Three weeks after that the check engine light came on again. Several calls were made to Legacy to get the vehicle in to them to again have it repaired. But no return calls were made to her by Legacy. With in a few days the car broke down completely. Legacy was again called and when contact was made they stated "they were too busy to get back to her". Real nice customer service there. Legacy was told that there was a busted hose, it sounded like there was a hole in the exhaust and then what ever was wrong that was causing it not to start. So the vehicle had to be towed to Legacy's shop for repairs. After the repairs were done (which was a hose replacement and a tune up) still nothing done to the exhaust. My girlfriend went to them to make her payment for the vehicle and was told that the vehicle was ready. But she couldnt have it until she paid 196 bucks for the repairs and tow bill. After just making the payment for the vehicle she didnt have enough left to pay the 196 bucks so she left without the car. I then went back to Legacy with her to see if there was some agreement that could be made to pay at a later date so she could have a car to get back and forth to work in. (NO CAR, NO WAY TO GET TO WORK... THEREFORE NO MONEY TO GIVE TO LEGACY...) I stated to this John guy that she has only had the car roughly six weeks, she shouldnt have problems out of it already. He immediately got defensive, stating that " its a used car... used cars have problems." Now I personally have had used vehicles in the past... I am driving one now in fact. And I have never had problems six weeks into owning any of my USED vehicles. So from there I informed him that I was aware that his company has had six complaints with the BBB. And holy hell the guy blew a gasket!!! He started throwing himself around and acting like a child who just had his blankie taken away. I mean really? A "professional businessman" acting like a child... So a request was then made to allow my girlfriend to get her belongings out of the vehicle. He storms out of the sales office, throwing his hands around and running his mouth. We get to the vehicle and my girlfriend starts to get her stuff out of the car. Which happens to be a few boxes of Girl Scout cookies. John then states "maybe you should eat some of those cookies, might make you happier." Really?? Again a "professional businessman" making deroggatory comments about a person. To which I replied, "It's a shame she didnt realize what kind of businessman you were before she purchased a vehicle from you." That again ticked him off... I dont really know if it was the fact that a woman was standing up to him or the fact that I was throwing his poor business practices in his face... either way he was not a happy person.<br />
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This "man" really was a joke. I have never in my life dealt with someone who was so terribly bad at customer service. Terribly bad really is an understatement. This man should not be dealing with the general public for anything regarding to customer service. Really, he shouldnt be allowed to mingle around the general population. He seems like the type that can turn pyschotic at the drop of a hat.<br />
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Anyhow... point being, I have read similar stories about Legacy Auto and their poor business practices.. Dont buy/lease from them unless you really desire driving a piece of crap vehicle or being treated like crap... Either way you get crap from Legacy Auto Sales.