Legacy Housing LTD.

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Category: Business & Finances

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United States

Legacy Housing LTD. Reviews

Pam May 24, 2010
Nightmare
In late 2008 I bought a brand new Legacy Heritage mobile home to replace one lost to hurricane Ike. I soon discovered structural problems. It began with humps in the floors and bad floor seams and has since progressed to bowed walls and cracked siding. Now I have black mold growing in the walls where the siding cracks have allowed rain water to enter. After several futile attempts to have Legacy address these problems whole they were still relatively small, I filed a complaint with the Texas Department of Housing and Community Affairs (TDHCA). Following an inspection which Legacy chose not to attend, TDHCA issued Legacy Housing LTD. of Fort Worth Texas orders to repair my home. After Legacy failed to do so by the extended deadline issued by TDHCA, the case was turned over to TDHCA's enforcement division who issued another deadline. This time Legacy sent Gary Hiar (an unlicensed contractor) who installed perimeter blocking that my home was not designed for. According to TDHCA, this caused the siding cracks I contend led to the mold. I believe the mold is what makes my daughter and two year old grandson sick if they spend any time in their rooms. Now my daughter sleeps in the den and my grandson sleeps with my wife and me. After one of his visits Mr. Hiar submitted a falsified work order which Legacy passed on to TDHCA and proclaimed the issues resolved.TDHCA has inspected my home three times and has found Legacy responsible each time. TDHCA has even levied a fine against Legacy for failure to comply with TDHCA orders. Legacy has claimed (on various occasions) that my problems did not exist, that they were only cosmetic, that they were not responsible, and that they were fixed. During the most recent "repair visit", on May 15, 2010. a crew from the factory, led by Legacy's production supervisor (Jerry Hill) came with a work order instructing them to make repairs to some of the problem areas (not all of them) and to prove to me that some other problems were in my imagination. That apparent arrogance was proven wrong and Mr. Hill's crew repaired a bad seam in my living room floor. They also pulled down some floor joists. That made the floors flat in two of the problem areas. The problem with those repairs is not only that they lasted less than a week, but that the crew did a very sloppy job of closing up the repair site. They did not put back the insulation, or even tape the opening closed. All this leads me to a couple of conclusions. I now no longer believe that Legacy ever had any intention of doing the right thing and I no longer believe that TDHCA can or will enforce its rulings. I will never buy anything else from Legacy and would urge anyone else considering such a purchase to remember what has happened to me. I do not think I'm the only one Legacy will treat this way.

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