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MKR
June 7, 2010
Horrible service
Horrible service. We started our Ch 7 Bankruptcy in late October 2009. Our account was paid in full in December 09. Despite sending in all paperwork in a timely manner, I never heard from the attorney. I called to ask the status, and was told they hadn't received all the paperwork. I informed them that I had, in fact, sent it all. But, because, I was at their mercy, resent it again. As time went by, I heard nothing. I called again. I was told they were waiting on paperwork. I hung up frustrated, but called them again. I spoke with someone different this time. I was told my petition was in "typing", and it would take about 3 weeks. After a month, I still hadn't received anything, I called back. I was told my petition was in "typing", and would take 3 weeks. I waited another month. Called back, and got the same story AGAIN. At this point, I threatened to contact the BBB, and the Bar Association. Amazingly, I received a call from the local office within 30 minutes. She assured me, the petition would be here by the end of the week. When I received the petition, only a fraction of the creditors were listed, despite me giving all of that information months before. The night before our 341 hearing, we received a reminder call, and instructions to arrive 15 minutes before our 230 meeting. At 215, our attorney still wasn't there. Several other clients of theirs were waiting as well. We contacted the main office, and were told that our attorney was running late. They gave us his cell phone number. We called, and had to leave a message. When he still hadn't arrived at around 250, we called back. The call went straight to voicemail. We contacted the local office, who instructed us to ask that we be moved to the bottom of the docket until he arrived. At 300, we asked another attorney what we should do, since ours wasn't there. He offered to call ours, and was able to get him to answer immediately. Our attorney informed him, that he simply wasn't coming. He asked this man to stand in for him. This attorney knew nothing of our cases, and had none of our paperwork. later that day, into the next week, we called the local office, and we were simply told, there was a scheduling mix up. Coincidentally, it was Friday, of the Memorial Day weekend. I would NEVER refer anyone to this group. They are awful, and now that I research them, I find more and more complaints very similar to mine. Obviously, not an isolated incident. They should not be in business.
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totally screwed
August 27, 2009
will not return calls
I have been a so called customer of legalhelpers.com[Macey Aleman] since February 09 2009. Since then I have not once been contacted by LegalHelpers.com, unless I contact them first. In early April I made one payment. [the exact amount stated on the contract] About 4 weeks later [May] I noticed my check had not been cashed, so i called them, I was told the check was in my file and would be cashed soon and it was. A couple weeks passed after my check was cashed, [June] I decided to call back. This time I was told there was a balance due on my account, I told the gentlemen I had paid in full. Then he asked how much I paid, I told him the exact amount that the contract called for and my check had been cashed and cleared for over a month. After all the time I spent on hold and the lengthy period of time on the phone while legalhelpers got there records strait, I was told they would start soon. In July I called back many times. I was told they needed a income verification form they Emailed it to me, I told them not to contact me through Email or the phone number I originally provided them [I had no access to them] and I gave them a new contact number, I retrieved the form filled it out with a notary and returned it promptly and still nothing. The next time I called back, I was told they had not received it and to send a copy. I asked is a copy OK! the original had to be signed in front of a notary. then I was told they would Email me another one. Again I told them my new contact information and was told my case was all wrote up and all they needed at this time was a the income verification form. I was able to get the fax after a few days. I called back to see if they found the original form, they did. I was then told my case had not been started yet [guess what I was pissed and let them know it] I then asked to talk to management. I told management my problem, she did not want to here my aggressive displeasure and told me not to talk to her like that because she did not know anything about my case, I responded! Then let me talk to the person handling my case. Then I was then told I do not need to talk to them, she could handle it. I then asked to talk to her manager, the response was you don't need to talk to them either, after a heated argument she hung up on me. I have called back numerous times and get the same result, but while on hold I hear that [I can speak with an attorney 6 days a week][high level client service][vary accessible] I have requested to be contacted by my attorney to many times and no response. Today is August 27 2009 any suggestions
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