I am an attorney and tried using them for incoporating. Well, you do not even get what you pay for with them. Poor service. On hold for chunks of time. Mess things up and wait for you to call them to see wth is the delay. Their adds and testimonials are great. But when the rubber hits the road, they suck beyond belief. I cancelled my order ad am doing it myself. STILL waiting two days for thier 24-hour e-mail reply. They suck. They are a rip-off.

On March 3, 2010 I renewed my "Registered Agent" service for a Nevada Limited Liability Company I set up using LegalZoom.com. There were two options: $159 for a one-year renewal or $288 for a two-year renewal. I paid $288 for a two-year renewal. As an aside, a "Registered Agent Service" is a service for forwarding official notices and other mail concerning your corporate entity when you live out of state. On Feb 18, 2011 I received a renewal notice in the mail telling me it was time to renew my "Registered Agent" service even though I still had one year left. If I had not checked to see that I had chosen the two-year option last year, I would have ended up double paying. I believe this is unethical and misleading behavior on the part of LegalZoom.

I payed this company a fee to form and LLC and provide me with other legal documents that go along with the formation process so that i would not have to go through the lengthy process of going directly to the government. This company failed to send me the complete package of legal documents that i would have to sign and i ended up going directly to the government because i did not have time to waite for Legal Zoom to mail them to me since they failed to do so. i had deadlines and could not afford to waite on Legal Zoom and when i asked for them to return my money since i ended up doing the job that i paid them to do, they refused to pay me my money. i was put on hold for 30 minutes because the person i spoke with told me that if i wanted a return i should have asked before they mailed me the papers. i read her their return policy because what she was saying was not true and nowhere in their return policy was that stated! and this was when she put me on hold for 30 minutes and they kept passing the phone around. i called back 20 times + on another day and there was no answer. i called back and again they refused to give me any of my hard earned money back passing the phone around and running around my questions and comments and ignoring the fact that i had to repeatedly read them their return policy and they kept on making irrelavent excuses when the messed up and sent me an incomplete package with missing documents. these people want to keep their jobs and need to make the company money so they stop at nothing and say anything to keep your money even when it isn't honest money. At the time of purchase the return policy stated that i still had time to request a return and they refused to do so. they keep changing and updating their policy so they can walk their way around any mistakes THEY are at fault for in the past. Please do not go to this company because if anything goes wrong even if it is on their behalf they will not give you any of your money back.

Legalzoom webpage is very misleading. The Premium Package advertised at $359.00 actually cost me over $800.00!

They provided no itemized bill and I had to wait unitl Monday to call.

Called the CSR the next day for and explaination. Then i got this itemized list and realized there is little to no benefit in chosing their Premium Package. I asked to cancel and they became argumentative and dismissive.

Monique atated that there was nothing they could do.

Very disgusted customer.