On the day before Thanksgiving 2010, I had a water faucet that would not turn off. It was flowing continuously and I could not turn it off even below the sink. Called several plumbers and Len the Plumber said they would come late that afternoon. Their estimate was $356 to do a job that took a little over an hour. I felt like I had no choice unless I wanted my faucet to flow for 5 or more days. They took advantage of me by overcharging me close to double what it should have cost. MD Attorney General can do nothing because there is no consumer protection law to prevent overcharging by businesses in MD. So much for being in a progressive state. Len the Plumber is a ripoff company.

For not quite a year now, I have complained to Chad at Len the Plumber about a plumping job that cost close to nine hundred dollars.
I will ALWAYS regret the day I trusted this company to fix my bathroom nobs and a faucet.
They have had to return because the tub handle would no longer turn, the nobs were coming off, the faucet was not the correct size, and the plastic hot and cold inserts keep coming off .
After the second time having these inserts fall out, I stated that these nobs were just junk and to replace them with something similar to what had worked for over fifty years.
WHen I spoke with Chad on March 29, 2010 he agreed to look for something better and get back with me on the following Friday April 2nd.
Did not get that call back and Called again on April 9, 2010 and asked to speak with Chad and was told he was unavailable.
I now have four nobs with visable holes where those inserts should be.
I even asked for my original nobs back and was informed that they had thrown them out!
What a nightmare.
Ready to contact the plumbing association and the better business bureau.
What an absolute mistake trusting this company.
Beware!
Edith Robinson