I ordered the AcaiMax Cleanse free 10-day trial and paid $3.87 for shipping. I had seen the ad online. After 8 days I still had not received the trial but I dd notice that my debit card was charged $87.47!!! Not only had my 10-day trial period not expired, but I hadn't even received the product in the first place. Now they have charged me for another bottle for almost 90 bucks! I called today to have it cancelled and they said:
1) They cannot process refunds so they will have to send my request to their billing department, but I am not allowed to speak directly with their billing department.
2) They cannot provide me with ANY e-mail address to contact their company's customer service or billing departments
3) They will send me a form to fill out to cancel my subscription and get my refund.
So I filled out the form although there was no confirmation of any kind, they simply had me type my info into a form and submit it.
i then called my bank (B of A) but they are not able to file a fraud claim because the charge is still processing and has not been posted to my account. So I called the Acai people back (somewhere in some foreign country, of course). They said my subscription was being processes but that the form I filled out was not for a refund so that that was not being processed! So he send me a "new" form which was the same one and said that the refund would be posted in 10-15 days!!! Also, on the form it will only give you $49.95 refund! Hopefully the charges post soon so my bank can handle it... DO NOT ORDER ANYTHING FROM THESE PEOPLE!!! IT"S A COMPLETE SCAM AND I'M PRETTY SURE THEY DON'T EVEN HAVE ANY PRODUCT TO BEGIN WITH! If they have scammed you, don't give up until you get your money back, Call your bank and I'm about to hit up the BBB!