Lenovo Charged me for 2 year warranty but offering only 1 month warranty services
Dear Sir,
This is with reference to my 2 year Warranty Pack which i had purchased on 02/-6/08 ( 23 months back ) for Rs 5500 but my warranty was not updated for 23 months.
In these 23 months they did not allow me to use any warranty services . Now, on 11th May, 2010 (2 days back) they have updated my warranty but from a backdate, i.e. date 23 months back, because of which my warranty will expire in just 1 month.
The thing is that since they are extending it now, so it should be updated it for 2 years FROM NOW BECAUSE THEY DID NOT ALLOW ME TO AVAIL THE WARRANTY SERVICES EARLIER .
So, basically they have charged me for 2 year warranty but offering only 1 month warranty services.
In last 23 months, i have mailed them scans of all the required bills 100 times, have made 1000's of phone calls
and another 100's of emails and each time i was told that it will be updated soon but still nothing was done. My
Laptop was giving many problems since a long time but i was not able to avail the warranty services because they were not updating my laptop warranty in their database .
This has caused me immense trouble by hampering my work because of laptop problem, has given me a lot of mental trouble and has wasted a lot of my time and finances on it .
I would request you to please help me in this case and punish Lenovo with a huge penalty so that they learn a lesson from it. Many of my other friends are also experiencing the same problem .
Their mail address are-
[email protected] ;
[email protected] ;
[email protected] .
Waiting for your reply .
Thanks & Regards,
Saurabh Gandotra,
Infosys Technologies Ltd,
Phone No - 9208702631 .
email -
[email protected]
