Lenovo
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Category: Electronics
Contact Information
United States
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Lenovo Reviews
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realist48
February 26, 2010
Customer Support
I ordered a computer from Lenovo that had Vista Home Ed. Prem. 64 bit. Lenovo offers an upgrade to Windows 7. First, they sent me the wrong upgrade (32bit). After an hour on the phone and talking to half of Bombay, I was told to call a different number to talk to Georgia. I was told that a new replacement 64 bit had been authorized and would be shipped. Two weeks later I had not heard from Lenovo. I started the call process again. Three Indians later, I was informed that Georgia was wrong, I would have to send in an email from the Lenovo Windows 7 site before they could replace the software. I did. Two weeks later, no notification. I called Georgia and talked to the tech department again. Once again I was told that they had emailed whoever and authorized the upgrade. Four days later I get a notification that a upgrade to my computer had shipped, Windows 7 Home Ed. Premium (32Bit). Back on the phone again, Once again, another replacement copy of 64 bit is suppose to be shipped. We will see. I have never done business with a company that has such horrid, non-existant customer support. This outsource will hopefully save them money right out of existence. Their upper management should have to deal with India. As was said elsewhere. HP and DELL, Gateway will be getting my business. First, before you do business with ANY company, call their customer support and see who answers the phone. If it's India, go to their competition. If you don't you deserve what you get.
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vegas9999
February 24, 2010
NORTON
Lenovo is in bed with Norton who is bed with Symatic who is in bed with World Wide Soft who installs viruses into your computer
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Ajaay Ravi
February 23, 2010
Pricing Errors
Be careful when you buy a laptop on lenovo.com. make sure you check the total shown manually with a calculator and do not straight away trust in what is being shown. I was customizing my laptop when I found that for certain components, it doubles the price and adds to the total. Do not fall prey to this scam and end up paying more. Very untrustworthy.
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Alberto
February 16, 2010
Extreme delays in shipping
Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?
Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?Extreme delays in shipping it has been more than one month and the shipping date is not confirmed it . when called customer care, they are not sure about shipping date.wth?
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Gwoming
February 2, 2010
Credit Card Issue
I ordered a Lenovo laptop (with customized configuration) from www.lenovo.com and everything went thru with an email of confirmation with a link to track my order. A few days later, I tried to track my order and found errors from web page they supplied. I called and the customer services did not know anything about the order even I have order number. I then ask customer services to transfer me to sale department and tried to reinstate the order. After long wait, finally a lady picked up the phone and said to me that they do not accept any credit card other than American Express. I tried to see if they can reinstate the order if I give them American Express card number over the phone. She said that I have to go through all the steps again to create a brand new order. The most ridiculous thing is that their web site has all kinds of credit cards you can select as form of payment but they do not tell you they only accept American Express and the transaction will go through just fine. There is no email notification about credit card issue of any sort. And the lady I talked to is an untrained personel who talked as if this is all my fault that I did not know they do not accept other credit cards. I have wasted my time and I will never do business with this company again in my life. This is the worst company! After my incident, I searched the Internet and there are tons of complaint about lenovo. If you are reading this complaint, you know you should not order anything from www.lenovo.com.
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DontOrderLenovo
December 30, 2009
Bait and switch
Lenovo is the Chinese company that has taken over IBM's line of desktops and the legendary ThinkPad notebooks. Their customer service center is located in India.
I've ordered and paid for a ThinkPad T500 with Intel® Core™ 2 Duo processor T9600 ( 2.80GHz 1066MHz 6MB )and 320GB 7200.
Instead I received Intel® Core™ 2 Duo Processor P8600 ( 2.40GHz 1066MHz 3MB ) and 250GB 5400.
The order confirmation didn't include the laptop specifications, the only thing it included was this line:
SYS.2242A1 CONFIGURED SYSTEM and the price I paid for it. Therefore there was no proof that I could use that I ordered the original laptop specifications.
When I called the customer service to complaint and to return the laptop and they told me that they will be charging me 15% restocking fee.
The way the order system works I wouldn't be surprise if Lenovo is doing this on purpose and some customer might not realize that they are receiving a lower specs laptop as the specs are never mentioned anywhere except before you add it to the cart. The specs did not show in the cart itself.
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Anjalic
November 30, 2009
Fraud and Scam
Lenovo/IBM has changed since it went to Chinese hands. I received an email with a promotional offer, and clicked to purchase it, and was hit with the classic "bait-and-switch" scam from Lenovo. The offer was not found, but other more expensive options were listed. When I called, I was told the offer was "sold out" even though I clicked the minute I received the email, and called within the same minute. And then the customer service rep hung up on me. Enough siad, I will never do business with Lenovo again.
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Arvind.Sharma
November 24, 2009
On site warrenty Not given
Dear sir,
I have enhance my lenovo leptop Warrenty through RT Services - Outsourcing Services in India in dated 02.02.2008 to 02.02.2010 in carrey on services .after that some problm for services i desided for changing services cerry on to on site so i talk to rt service for changing warrenty carrey on to on site he says that you will pay 1100 rs extra than your warrenty extend carry on to on site . so i will pay 1100 rs on dated 08.10.2008 for enhance srvices after reciving payment he extend my onsite warrenty 08.10.2008 to 08.10.2009.
but after resiving my payment rt outsorce not provide my services & not update my warrenty carrey on to on site .
My last one year all services in carrey on services Both Carrey On Complain as are:
REfrence No Date
L95900MS- 11.05.2009
L97AooY1 10.07.2009
L97FooNK 15.07.2009
L983009G 03.08.2009
L9A800KA 08.10.2009
L9PO00CW 24.11.2009
dear sir i mail n Call again n again RT Services - Outsourcing Services help desk .
After that today i call u RT Services - Outsourcing Services executive he says your warrenty is expired .
but sir in last one year comp. not provide my services and RT Services - Outsourcing Services withouut given my authrized service
dear i wants to plz help me for this rgarding & why he cant given my services after resiving services amount.
all payment slip or warrenty slips r atteched
please look in that matter
Thanks With regards
arvind sharma
9810706048
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Shankey
November 5, 2009
Display Problem
My computer display gets off after 1 minute which is its default setting;Inspite of setting its display delay to never
the problem still persists.I have tried everything and from all settings, i have tried to rectify the problem, but the problem still continues.Even while playing media players like KMP, Real MP except VLC & Windows Media Player
the display is being off at its general default time delay.sir, please get me rid off this problem as soon as possible.
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ishwar chander singal
September 21, 2009
NOT GETTING THE BLACKBERRY 8700V MOBILE HANDSET AS PER OFFER AFTER 160 DAYS
WE HAVE PURCHASED A LENOVO NOTEBOOK FROM THEIR AUTHORISED DEALER AT HISAR (HARYANA) AND AS PER THE OFFER AT THE TIME OF PURCHASE WE HAVE NOT YET RECIEVED THE BLACK BERRY MOBILE HANDSET TILL DATE AFTER 160 DAYS OF PURCHASE STILL AFTER MAILING THE PLEANTY OF REMINDER TO THE DIFFRENT SITES OF LENOVO'S
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