Lenovo
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Category: Electronics
Contact Information
United States
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Lenovo Reviews
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jg customer
August 17, 2009
customer service
Please
Does anyone know how to escalate a customer service call with Lenovo US?
I am having a heck of a time getting them to send me a box so I can return a just bought idea pad.
They sent the box to themselves instead of to my house. I now have to wait for them to send me another box.
The repair center is just across town and they will not let me drive the computer over.
I suggested they send a car for it since a 15 mile trip is cheaper then sending to their own facility by FED EX overnight mail.
I spoke to a supervisor in customer service who can't make some arrangement to bring the computer to the repair center.
He is sending another box.
When I asked for the Call Center Director, I am told that there is such person on site.
I want someone with some authority to help me get that computer to the repair center fast so my son can take it to college.
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R.C.JAIN
July 31, 2009
did not receive the diwali gift ups and printer
SIR,
I PUCHASE A LENOVO MODEL NO. 5312-2LQ, S.NO.1S53122LQMB25593 ON 27-10-2008 FROM ABHINAV COMPUTERS AND STATIONERS 111, MANALI HOUSE, NEAR MEHENDIRATTA HOSPITAL, AMBALA CITY. E-MAIL [email protected] . AN AUTHORISED DEALER OF YOUR COMPANY
LEAST I FROM YOU IS THE ACKNOWLEDGEMENT OF THIS MAIL AND AT LEAST INFORMATION WHETHER AT ALL LENOVO HAS ANY INTENTION FOR ARRANGING FOR THE GIFT AGAINST MASSIVE ADVERTISEMENT OVER MEDIA. |
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Patrick
July 20, 2009
Terrible company
I ordered from lenovo.com a laptop computer Lenovo IdeaPad S10 in May 2009 ( S/N EB11643373 ). The product came with defected installation of Window XP. I ordered from lenovo.com a laptop computer Lenovo IdeaPad S10 in May 2009 ( S/N EB11643373 ). The product came with defected installation of Window XP: the Asian font files are missing from the installation, which is a standard part of Window XP. I used numerous window laptop and desktops, never once has I found that these files are missing from standard installation. As the results, I was not able to view website and generate documents in these fonts, rendering the product half useless. Because of this defect, the advertised specification on the lenovo website that accompanies with the sale contract where that mentioning of the standard Window XP being already installed on the computer is NOT true and is misleading to consumers. I have tried to resolve the issue with the technical support department spending several hours in total time on the phone. The last case ID I have here is WN088303. At the end, when all technical solutions are exhausted, the sale office representative (Marlan 919-804-6254, and his superviser Lopez) want to charge me for a hefty "restocking fee" for returning this defect product that is totally caused by the company's incompletely installing XP. This is just another way of not-honoring the warrentee. As a responsible consumer and citizen, I believe that I have the responsibility to expose this company's irresponsible behavior to the public. They mislead consumers, ship to them defect products and then charge them unfair "fees" if they don't want the junk. This experience of me indicates to me that this company, Lenovo, has no self-respect, nor respecting their customers. I believe the public should be let know of this company's behavior. By the way, the "customer Representative", Mr. Marlan and Mrs. Lopez that I have talked to are among the worst sale reps I have ever talked to, reflecting again the company's value.
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LCD
June 17, 2009
MOTHER BOARD NOT WORKING
Mother Board not working in System Death.
Conduct No: 9865310809
Thanking you,
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Joe
April 15, 2009
Credit Card Processing
Tried to order a new laptop. After 4 phone calls and two weeks later, they still can't process my order even though my credit card company shows that the transaction went through and was charged to my card. Apparently Lenovo is very inept at doing business. And ooh is it so irritating calling and speaking to customer service in India!!! They don't give their people any authority to do much of anything besides email their credit card processing dept. and wait 1-2 business days. Where the card processing dept. doesn't respond to their email. HA!! I'll go with Dell instead.
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David
March 4, 2009
Buyer beware
HORRIBLE! My first ship date was 01/05/09. That day came, checked the status and ship date was changed to 01/19/09. Checked status on January 18th and ship date changed to 02/05/09. I just couldn't wait any longer so I called to cancel order. I was told it would take 24-28 hours to cancel it, and that the company would NOT send me a confirmation of the cancellation, nor would they give me a cancellation number. I cancelled my credit card because I didn't want them to charge me for an order that I had cancelled (Canon Pixma MX850 printer). Well, here it is 5 days later and I look at the website and see they have shipped the printer today! I'll have to call the idiots tomorrow, and hope that I am home when the printer arrives so that I can refuse delivery. BUYER BEWARE!!!
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Brody
January 31, 2009
Rip off company
Lenovo stole my credit card information and charged me for a computer that I did not order, nor have I received. I have never had any dealings with this company and I had never, prior to a few hours ago, even heard of them.
I do not have phone or email addresses for this company since I do not have the merchandise they billed me for. Peculiar to their attempts at defrauding me is that they apparently shipped the computer to my billing address in WA state when I live in Cody Wyoming.
While printing off my statement to mail my credit card payment, I noticed an enormous charge for over $1400 by Lenovo. I immediately phoned my financial institution's fraud department and reported the theft of my credit card. They closed the account, denied the charges, and reported the incident to the three major credit reporting agencies.
Absolutely outrageous.
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October 21, 2008
Fraud and scam
I ordered a new Lenovo notebook, but instead of shipping the correct T400 model Lenovo is shipping a completely different configuration that I did not order and demanding 15% restocking fee to change it.
I agree that 15% restocking would be fine if it would be a consumer error, but this was clearly a mistake on both parts. I emailed myself a shopping cart from Lenovo hoping that I will be able to simply click and buy the computer, however, when I opened the email I only saw the components and NO actual link to buy it. I had to reconfigure everything again on the site and press "Buy". I had a very limited amount but I think I triple checked before submitting the order and everything looked fine.
As soon as I figured out that there is a problem with order I tried to get in touch with Lenovo. I suggested that I simply buy a correct laptop and return this one without opening it, but Lenovo Employee resisted. I asked to speak with a supervisor and after speaking with Paul K. (Lenovo Employee ID: YQ7) I was informed that they can lower the restocking fee to 10%, but this is all they can do.
I am not sure if this is a standard Lenovo Policy to screw the consumer, or this is just one incident, but I think I will simply return it now for 10% restocking fee and buy Dell Latitude E 6400. I think 10% restocking fee is a standard number, so if you ever have a problem with the company you can ask for that too.
I was checking T400 vs E6400 for a long time and after some evaluation and past experience with IBM T Series decided to go with Lenovo, but I think with such a terrible consumer and customer relations I have to re-think my choice.
Some technical information for people that are trying to evaluate the system:
I ordered SYS.7417CT (7417CT) CONFIGURED SYSTEM, but the reason I was getting a laptop was to connect it to 30 inch monitor (so I had to have a discrete graphics option and dock). I re-checked everything online today and the one that I had to have was SYS.2764CTO (2764CTO).
I did mention Paul that the story will be posted on all consumer sites and he was OK with this. Please comment on your issues with Lenovo and this particular model of the notebook.
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September 23, 2008
Bad Service & Product
I bought the Lenovo 3000 Y400 not book at Oct 2007.
after few day, start display "Blue Screen" problem.
Dec 2007 send for repair, after repair, still the same,
Feb 2008 send to warranty again, after that, still same problem.
Feb 2008 send in again, understanding, Blue Screen again.
extend warranty 6 more month for me.
March 2008 send to rapir again. finaly, Blue Screen again.
Since I have send in to repair for 4 times, i ask for replace other model, or other unit for me.
But Lenovo Think Product (Malaysia) Sdn Bhd, say that they don't have this policy to replace a unit for customer. =_="
Just ask me to send in to warranty again.
during the warranty, I have make a lot call to service centre,
but they are not helpful to me. always ask me to send in warranty only.
Just want to let all of friend over here, becaful about LENOVO product.
In malaysia, we don't any law to protect people like me.
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March 12, 2008
Thinkpad X61 can not work at all!
2008/02/09 in lenovo Japan orders one thinkpad X61.
2008/03/01 received X61, the switch can not open, a rubbish.
2008/03/02 Deliver to Maintenance Center, the beginning be maintained.
This problem appears on new product ought to return the purchase or changes one! By now, not having received any information, have already repaired 10 day. What speed! Blame lenovo Japan intensely! Have made thinkpad become a rubbish!
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