As soon as I plugged in my new Lenovo T61 Laptop error messages popped up. Spent 8 days trying to get it set up. Found out there is no customer support unless you pay $100 per hour fee. No support on a new $1500 Laptop. HP did Sony did Toshiba also 4 one year but not Lenovo. Called a local tech $60 an hour. Agter 2 hours you have a corrupted hard drive on a fresh computer. Lenovo touts a Blue button for complete recovery which did not work. Multiple calls to company & 7 recovery CD's were promised but not sent. Multiple more calls to the company & they were finally sent. Two more hours with tech only to find out after a call to company that CD's were defective. Called company tech support they will not let you talk to a supervisor & you cant understand what they are saying due to heavy accents. Just want what I paid for a new properly working computer. Sorry sir we don't replace! We can send it out to be refurbished. I paid for a new computer, its junk! I would like to return it. There is a 15% restocking fee but you are 2 days past the point of return. Would you like us to refurbish it? I actually paid the extra $$ so I could talk to someone I could understand in the USA or Canada I was told-Never happened-all heavy accents all in canada. You hear Lenovo is a big company but the numbers combine IBM sales also. They are really the second smallest company. One office in Toronto a small repair station in N. Carolina & a sub jobbed out tech support in Atlanta. Most of their sales are in the USA but america does not see any of the $$. Just China & a few jobs in canada. This now is a truly Chinese company with Chinese ethics. Meaning poison toothpaste, lead children toys & phony generic pills. Do not make the mistake of thinking this is IBM. After receiving a non operational computer probably corrupted by an underpaid disgruntled employee & not being able to return it I now have $250 out of pocket for tech support a dead computer with bad restore disks and a real bad attitude. Have you noticed lately Lenovo's are on sale every week. I paid $1300 on a sale & the next week it was $1080 & this week its $994. Think twice before you buy Chinese as it ain't IBM no more Dorthy! You dont get what you pay for. Do a search on Lenovo problem!