From: Supratim Chowdhury <[email protected]>

Subject: Free Replacement or coverage of hinge replacement of my think pad lenovo laptop under warranty


Madam,
Ref : 1) Reference Code No. RED3149412366796 of

lenovo customer care dt.8.07.2008 received

through email


2) Complain regarding breakage of hinge to lenovo

during warranty period on 12.07.2009 through

mail ( [email protected])


I bought a Lenovo Y510 series laptop from Eastern Logica Infoway Ltd. Kolkata on 7th July 2008. I had also purchased an extended warranty of 1+ 2 years along with it. As per guidance of the Dealer “Eastern Logica Infoway”/ Kolkata I registered the details of my purchased through net and received the extended warranty reference no. RED3149412366796 which was issued by Lenovo customer care 8th July.2008.


During the warranty period the hinges of my laptop was suddenly broken on 11.07.09. and I contact your service center at Bangalore but they have not accept my warranty and they told that it was a physical damage . They charge for replacement and repair of Rs.7000/- and I had to purchased 2 years warrenty at a cost of Rs.6999/- along with it (Ref No. lenovo 3000Y/G/U 2 year MA CCR-NBD 46D4844).


There is a big problem of the hinges particularly in this model. I have seen that this type of problem is not only faced by me the many other customer who purchased this Y510serial laptop of lenovo. It may be designee or manufacturing problem. Please see the link below.


http://forum.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/Y510-Hinge-Problem/m-p/130315/highlight/true;jsessionid=6A822AE363CD5BA6EF379DF95F5E3BC6


Lenovo is one of the world famous company who is manufacturing Laptop/Desktop .I chose that Y 510 lenovo make model with goodwill but I am very much depressed in this issue as the same problem is occurring time and again which creates in handling the same. I am a student of MBA. and I have to submit the final project within a short period. The details of the machine is as under:-


Name - Supratim Chowdhury


SL. No. 7758 - 53Q -ME - 15099


Machine model – y 510 (Idea Pad)


Date Of Purchase – 07.07.08


Date of warranty Registration – 08.07.08


Reference code no. - RED3149412366796

email ID : [email protected]

Hence I would once again request to lenovo please replace the model of the laptop urgently or cover the hinge problem under warranty and it should not to be treated as physical damage.


Last but not the lest it is solicited immediate suitable action preferably within 7 days in this issue from your end to avoid future litigasion.


Thanking you,


Supratim Chowdhury.