When trying to have lenses replaced in a pair of glasses, staff blamed me saying that I did something to the lens. The lens was pitted and foggy. I do not work around chemicals, toxins nor did I grind sand into the lenses. When I said that I wasn't happy with the service I was shouted at and argued with. I won't not use this service if it were the only optomety clinic in town. Customer Service is a foriegn concept to them.