I have spent many thousands of dollars buying merchandise from Leon's and have never been so disgusted by a company and their policies. I purchased a fridge which ultimately was garbage and could not be fixed so because I had purchased their extended warranty, Leon's credited me back the full amount of this purchase, which was good. But when I went to the store to pick out a new fridge, it was nearly an impossible feat. We wanted one in black, with an icemaker. We found one, an LG and we ended up paying $755 more for this fridge after the credit on the old fridge. Because I am in the process of moving into my boyfriend's house, I asked them to deliver the new fridge there, and they were to pick up my old fridge at a later date. That was all fine when I made the purchase and was charged for the new fridge. I was told they did not have a black one in stock and it would be available in approximately 1 month. After nearly 2 months, I had heard nothing from them and of course, had already paid for this new fridge that I had not taken delivery on. I called them and they explained they were waiting for the manufacturer to ship the fridge and that it would definitely be there in a few more weeks. I did not like their policy of charging for goods that were not available or received. No other company I know of charges the customer before they take delivery of the goods. After a few weeks, Leon's called and told me I would get my fridge delivered on January 19th, however, this did not happen and they told me February 10th. I was less then happy, but not yet angry. Finally it was time for delivery and they told me that they had to pick up my old fridge before they would deliver my new one. I said I could not be in 2 houses at once and again reminded them that we had made a deal where I would get my new fridge first and they would pick up my old one the next day. That was a complete impossibility! No way they could do that, because they "would have to charge twice". When I told them I had already paid, they didn't seem to acknowledge this. I spoke with their rep who completely denied what she had told me three months previously and ended up hanging up on me when I asked to speak to a manager. I waited 45 minutes for them to return my call, but I had to call them back myself and finally spoke with Frank, who said he was a manager. He didn't really seem to care about the promises that were made and that I had not been treated very well by staff members. He only tried to smooth things over because I was telling him how stupid Leon's policies were and that they obviously did not trust me to hand over the old, garbage fridge they had originally sold me. Customer loyalty and good service mean nothing to these people. I was completely frustrated and now I have to go to my old house first to meet the delivery people and then drive out to my boyfriends to meet them again. Very inconvenient. I also have to figure out what to do with all the food from 2 refridgerators! I will never, ever purchase again from Leon's and am telling everyone I know to shop elsewhere. Terrible experience!

On 10/17/2009 my wife and I bought a living room set which included a sofa, love seat and chair. We have owned the furniture for less than one year and the large sofa began to brake in the center. We called leons and they told us that the frame was under warranty for the life of the furniture. The damage had started to occur at the end of September. After we started to hear the cracking we called leons and they sent out a truck to pick up the sofa for repair. They had informed us that the frame had cracked and would require a new frame, about 4 days later Maria the service manager called and said it was ready for deliver back to my home. We arranged a time for them to come and drop it off on Saturday 10/16/2010. Once the driver got to the house they brought the sofa into my house and immediately i noticed that there was damage to the arm rest and couch cushions and legs to the couch. Once my wife and I saw the damage to the sofa we right away called the store and was informed that the service manager was not in on Saturday so we left a message on the recording for the to call us back on Monday. Monday afternoon the service manager called and said they would be ok with replacing the leg to the sofa but the damage to the rest of the sofa was our problem. Upon inspection of the repair we had also found that they did not do the repair that they had claimed to the sofa, they infect only braced the sofa for a temporary fix. We paid over 800 dollars for this sofa less than a year ago and would like it replace due to the new damage to it. thay laughed at us but jokes on them we filled a complaint with the BBB so hopfully that will help.

My boyfriend and I purchased a pillowtop mattress approx 2.5 years ago. Earlier this year I noticed the middle of the bed was sinking. This went on for months, we would fight each night about "who's sleeping in the hole"...I finally had enough.

I called Leon's, and of course, they had to send out a technician to take pictures of the bed from different angles. The pictures went to the manufacturer, and two weeks later I got a phone call from Leon's saying everything was approved and they are going to honor our warranty - come pick out a new mattress.

We picked out a new mattress the very same day we got the phone call, we could not wait any longer. There was a small balance owing as the original mattress was not made anymore and we had to pick out a new brand. Balance was paid, and the mattress was delivered in the following few days.

We decided to remove the old mattress the morning of the delivery, just so we could do a quick clean before the new mattress was in place. The old mattress was brought down the stairs and placed on the front porch - keep in mind it was a sunny day in June 2010.

The delivery truck arrived shortly after, the box springs and frame were brought inside and put in place in the bedroom. A waiver had to be signed in order for the men to complete the delivery as the mattress had to be folded in half to get it up the stairs. To this day we love our mattress.

Then came yesterday - Aug 20, 2010. Peter from Leon's was instructed to call and inform us that they are no longer honoring our warranty as the returned mattress is dirty and the corners are damaged. It was Peter's job to call us because LIZ, the General Manager, was out of the office until Saturday morning. First of all, why are you calling me on a Friday afternoon, when I can't do anything about it until Saturday morning - just so I can sit and FUME about it all day Friday. Second of all, I returned the mattress only due to the fact it had a huge sinkhole in the middle of it, and it was approved - by LEON's AND THE MANUFACTURER. It was two years old - what happened to the 10 year warranty on mattresses?? Peter also stated that the mattress looked to be "left out" - meaning what? Left outside?? I slept on the frigin thing the night before the new one arrived!!

THIRD, where has the mattress been for the last two months?????? You're calling me now!?

The delivery men, who were stinky slobs, literally carried the old mattress from my porch - to the back of the truck and tossed it in - NOT WRAPPED, NOT COVERED - nothing! In the back of a delivery truck where appliances and furniture get delivered and carried away daily - where people walk with their dirty shoes and workboots...and where skids full of merchandise get loaded and unloaded everyday. Peter mentioned that the mattress looks as if it had been soaking wet. Please prove that to me - especially since it's been God knows where for the last two months. Prove to me that the corners were damaged and it got philthy dirty from my porch to the back of your delivery truck - YOU CAN'T! I keep a fitted sheet on all of my mattresses all the time, and if it's in the washing machine - I don't go to bed until its back on!

Another thing, we never used the "Health Guard" protector sheet on the old mattress, it was annoying and felt like sand paper, and Leon's knew this before they honored any warranty. That shouldn't matter anyway because not having my "Health Guard" on the mattress, didn't cause it to SINK in the middle!!

"LIZ", hasn't called us yet, I'm waiting another few hours for her phone call, but as you can see, I'm already FURIOUS and posting this crap everywhere so other people hear my story and don't fall into the same boobie trap that these CROOKS have sucked us into!!

I'm buying a house next year, and guess where I'm buying all my furniture - THE BRICK!!!

My parent has bough furniture from Leon’s before and it’s only now starting to take it toll, which was over 30yrs ago. So I went with my mom to Leon’s in Mississauga who purchased a sofa, a sleigh bed and one night table for $1344 on Oct31 2009; she paid $200(cash) for down payment. The balance was paid in cash on Nov27 2009 and the delivery date was on Nov28.
The goods came on Nov28 and things were fine until the next day; my dad notices some discoloration on the seat of the sofa, it looked like disgusting stain on the seat. So on Nov30 my mom called Leon’s about the stain (since we also purchased the fabric protection) and a customer service person said they will send a technician out. Okay. So the technician came on Dec10, looked at the fabric and turned over one of the seat cushions and notices the same discoloration. He said the fabric is defective and is poor quality, even the threads were coming out and to get a new sofa. Well that’s great, considering the sofa is purpose to last 25yrs. So my mom calls back Leon’s the same day and they said they will call her back. Dec11, Leon’s calls back and say there is nothing they can be do; Excuse Me! The customer service representative starts taking about a restocking fee, (a restocking, what?) because Leon’s will lose if they try to re-sell the sofa (come again!). This restocking fee is 25% on each cushion (that’s five cushions!). So my mom asks, did you not get the report from your technician? Yes the Leon’s rep replied. AND??? They (the rep and the Mgr of Leon’s) went to the showroom sofa and notice the same discoloration and stain mark. Needless to say, the conversation was getting no where so my mom said she would have to take this a little further.
On Dec 12, Leon’s called and said that we can come down to the store and pick out a replacement sofa. So During the time when we notice the stain, no one sat on the sofa, everyone sat on the floor. On Dec21 Leon’s called our home and said they will be sending technician over to do something to the fabric on Dec28. My mom calls back to tell them do not send anyone over which landed on deaf ears.
Because Dec28, while my mom and I were at Leon’s, the tech was at our house, which my dad was home, the tech said the same thing, defective-get a new sofa. Meanwhile back at Leon’s we even saw them selling the same defective sofa!!! And yes, it does have that discoloration. We went to customer service and told them our issue; my mom wanted her money back since it was cash. No can do, but you sold us bad defective merchandise (the mgr of the store was hiding behind some big wall), still no points for us, the lady goes to her mgr, what ever this mgr told her, that they have no problem taking back the sofa BUT they will open an account for a credit for 2 weeks. Hello!! This is cash!!! My mom was fuming, so you take the sofa and my money to make interest on it!!! I know it’s not the reps fault, she was just following orders but give me a break! So my mom and I manage to find a replacement sofa with better material (we hope?!).
Anyone out there, do not purchase anything at Leon’s. Just take a look at the back their policy, it is so vague, that you can poke holes in it. Even they do not know what it says.
Remember people ALL SALES ARE CONSIDERED FINAL!!! That’s were they get you. Remember, it’s a Superstore Warehouse. So don’t even think about refunds. Shop somewhere else but Leon’s!

Absolutely surprised with customer service of the Vaughan's branch of leon's furniture. 20 dayas is not enogh for them to fix my front door been broken during the delivery. Their customer service (i have the names of their reps) keeps feeding me with promises that someone will contact me, but it's false. The person who suppose to come and do the job uses excuses like "bad weather", "i live too far from you", etc. I have all the names to prove my words and definetely will never deal with Leon's again.
Merry Christmass, mr. general manager Julio Borello! I'm in bad mood - thanks to your company. Merry Christmass!