In March of 2007 I bought a couch, chair, and recliner from Leon's. After about two months the couch and matching chair were not wearing well and Leon's replaced it for me in July/07. In July/07 I bought a washer and dryer and the dryer came and it didn't work. My husband took the back off the dryer and the computer board had never been hooked up inside. Luckily he knew how to do this and the dryer worked after he connected it. Two months later the couch and chair again were not wearing well and Leon's said that I could chose another couch and chair which I did. They came with two trucks, one to pick up the old set and one to deliver the new set. They drove away with my old set and the delivery guys couldn't get the new set in the door. I must say they didn't try very hard. The truck returned only with the old couch. They said the chair had been dropped off already. Leon's said I could pick out another set which I did and it took until the beginning of December to receive. I ordered it at the end of September. This couch had a rip in it so Leon's said that they would replace it. I got the replacement at the end of March and this couch had a big black mark on it. They sent out a cleaning company and they removed the black mark. It was over a year that I was dealing with this. It certainly took the fun out of buying new furniture. I sent in a lengthy letter of complaint to head office and to the Saskatoon store and a customer service lady from the Saskatoon store called me. I never did hear from the head office and this lady that called me was a lady that I had complained about dealing with in my letter. I did not hear from any manager either in Saskatoon. They offered me some gift certificates but never said how much and I declined because that would mean I would be buying something again in that store and I refuse to even set foot in there. Leon's did do everything that was expected in replacing the furniture but to have four out of four couches be faulty in some way makes me question their quality control. I wouldn't recommend Leon's.

This is a copy of the response from "customer Care" at Leon's. Beware!!

Excuse me? I have been in contact with Leons in Nanaimo regarding the delivery time and as the email states, I have not received any response from them. This is the reason this email was sent to "Customer Care". I expected this complaint to be forwarded to your head office, not back to the very people that are the reason I am complaining! Leons does not seem to take much interest in customer satisfaction at all. I have spent $ 4652.27 Canadian dollars at Leons store, if you believe this is a small account and I can be shunned off then Leons should adjust its Customer Satisfaction policy while you still have customers left.

This quote by Terrance Leon surely is not being followed ""combining Leon's rich tradition of offering high quality merchandise and superior customer service with the unprecedented convenience"

By the way, it is now Feb 14 and I have not been contacted by the Manager as you stated below.

Regards

Timothy Hurt

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Dear Timothy,

Thank you for visiting www.leons.ca, although we regret the circumstances that led you to write.

Your e-mail has been forwarded to the Managers of the store, who will be contacting you to address your concern.

Sincerely,
[email protected]

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From: [email protected]
Sent: Monday, February 12, 2007 8:54 PM
To: Customer Service
Subject: What delivery time? 2 months???

A comment from the feedback form has been submitted on:
Mon Feb 12 20:40:58 EST 2007
The information filled out is as follows:

First Name: Timothy
Last Name: Hurt
Address
E-mail [email protected]

Comments: Order 12226NAXXX expected delivery was 12/26/06 As of today. 02/12/07, I still have not received the Sofa (70857000) or chair (71149793) The customer service has been no help, the only time I have been contacted is when I complained. They never called to explain why it is taking such a long time for a mass market sofa and chair. If I was informed at the time of purchase the delivery was going to be so long I would have purchased another model. This delivery time is way out of line. Remember, one satisfied customer will tell 10 friends, one dis-satisfied customer will complain to anyone that will listen... Never again will I deal with Leon's.