bought a couch and love seat. when it was delivered, discovered it was way too big for the room. called the store within one hour and was told they have a no return policy. we should have measured before entering the store. they were rude and uncaring.

We ordered our bedroom furniture from Leon's in Sudbury. It was all set up to be delivered 3 weeks later when we moved into the house we just bought. On the delivery date, I called Leon's to inquire as to the approximate time the delivery would show up. After a while, the person finally found the paperwork for our order and then proceeded to put me on hold for 15 minutes. I guess this was to be able to come up with this story- She came back on the phone and said, Oh, someone had called and said my wife's mother was sick and to cancel our delivery. Well, nobody had ever called them until I just did. And my wife's mother had passed away 4 years ago. I could not believe they had the balls to make up a bullshit story like that. And now they had sold our furniture to someone else, it would take 3-5 weeks to get in more of what we had ordered. Needless to say, when my wife went ape shit and went to the store and demanded a refund. They did give her a full refund and we went to a local furniture store and got nicer stuff for the same money. Never, ever again will I step foot into a Leon's store. And The Brick in Sudbury- never again, but that's another story.

Two store owners and had to deal with both. I have been waiting a month to have a set of bunk bed delivered and still no show. I have been calling and all I get is sorry but I don't have them yet. Knowing that they were back ordered and I wasn’t told. Week after week I was told next week. When they finally did get to their store they were damaged and had missing parts. One of the 2 owner told me that he was going to make sure the missing parts were sent on the next day and have the beds to me when they arrived ( with damaged parts wanting another 3 weeks for new ones.)When I called the store, of course that owner was not there and I had to talk to the other. They informed me it would be 6 days or more before the parts even arrived at the store. I will give a little credit to the first owner he did try, and gave me a discount on one of the 2 dressers. After saying that I decided I couldn’t wait any longer then I all ready have and I canceled the order of the beds. The dresser that was to be delivered with the beds that I still want, the second owner refused to deliver it at my convenient and hung up the phone on me. Telling me that he would not deliver after hours where as the first owner was going to. I was also informed that I writing this complaint was going to do nothing for me and that it would be sent back to him to deal with. So in other words I am wasting my time. After saying all this I just want your company to know that when you have private owner adverting your name you should screen the people you let do that! You have just lost another customer and I will spread the word.

A person purchases extended warranty for a reason. RIGHT! With Leon's extended warranty you would figure that there would be no problems. LOTS OF PROBLEMS!!! Back in January (2nd week) of this year I contacted Leon's Extended Warranty because of a few things that had been falling apart on mystove. Said they would have someone out to take a look.

Now I waited until the last week of February to contact the extended warranty program and they stated I needed to contact my local appliance dealer. In Point form this is how it went:

1) Called Appliance repair shop - said that Leon's had not yet contacted them with answer. Faxed them several times.
2) Called Leon's they said they had not received anything.
3) contacted local leon's furniture store in Winnipeg. They said they would find out what as going on. They called back saying that the repairs would not be covered because it was abuse.
4) Called Leon's warranty, they had no clue what was going on and that they did not have a work order for my stove. I asked them how did Winnipeg get and answer.
5) Called local appliance repair shop and asked them to fax me the work order.Got work order - called leons warranty - said someone had seem it because there was some writing on the side.
Complete DENIAL that they had seen it.
6) Talked to one rep said that she had found it later on her supervisors desk. Asked her to get supervisor to call me I wanted to know where the failure in communication happened.

This is where it gets good:

7) Conversation with supervisor - I was accused of
a)Getting someone else in to clean my oven
b)all repairs that where needed should not hinder in the process of cooking. (plugs on top, light in oven, storage drawer on bottom rollers broken)
c) the only thing covered by the extended warranty was the elements
d) Told me that it was my problem that I used my stove to much.

This conversation steamed me and it was not over yet. Inquired about the 7 year parts and labor that the salesman put on my warranty certificate. She said she had no control over what the salesmen put on the warranty. All in all I still got nothing accomplished. Complete denial on leon's part. Filled with accusations and lies to cover their butts.

In the end I will never by anything from Leon's again never mind the scammy extended warranty program.