Okay so I buy a Fridge and a bookshelf in May at Leons in Windsor. The lady said we have changed financing companies and we are now with Desjadins. Everything stays the same, credit limits everything. So I put it on the promotional rate of do not pay until November 2010. This month I get the shock of my life when I notice that my 6000 limit has been reduced to match my purchase? So now it looks like I maxed out my card and my credit rating is hurt. So I email them and they said that because I didn't pay anything on the card they were well within there right.I said but I don't owe anything for another year. That is beside the point. I have copied and pasted this email they sent me. So basically it's a scam it's not don't pay until whatever they want there money or they will hurt your credit score. 20 minutes on the phone with Jeremy and Matt and I believe my limit is now back to 6000.00 but what about the people who don't look. It's a scam.. People don't shop at leons.. or get a desjarding card.
here is the email.
We thank you for the interest you have shown in Desjardins Card Services. After verifying the information on your account, here is the information that you have requested:

Please note that your first credit approval for financing at Leon's was indeed the amount specified in your first e-mail. Although, said credit limit can decrease if considered appropriate by Desjardins Card Services. Hence, since your financing credit limit has not been used since the opening of your Leon's VISA Desjardins credit card, and since we have not received any payment onto your account, your financing credit limit has been reduced in order for us to be able to analyze your usage of the account.

Please refer to your Variable Credit Agreement, which states that: "Any and all credit limits may be increased, at Desjardins Group's discretion, upon request from the cardholder, or decreased if Desjardins Group deems it appropriate after having analyzed the cardholder's file".

We wish to apologize for any inconvenience this situation might have caused you. If you have any further inquiries regarding your credit limit, please contact us at 514 397-4415 or toll free at 1 800 363-3380 so that we are able to find common ground to accommodate you.

Benefit from our online customer service, a secured, personalized and quick service! You may contact us by e-mail at any time. Your e-mail address is already registered to your file!

We remain at your disposal for any additional information or service. Please contact us by e-mail or by telephone at 1-800-363-3380 if you wish to speak with one of our customer service representatives.

Internet Centre Representative
Desjardins Card Services
425 Viger Avenue West
Montreal (QC) H2Z 1W5

My husband and I purchased a new Fridgedaire Diswasher from Leon's in Lethbridge Alberta on April 4, 2009, and as we live out in the country we had to pick it up ourselves as no delivery out this way. We brought it home opened the box and noticed that the door panel was damaged. I immediately called Leon's to tell them this was damaged and they replyed well we can get you a new one, but you have to come back (a drive of 50 minutes) to get the new one, but in the meantime please go ahead and use the old one. My husband proceeded to install the dishwasher to us finding out that it needed to be hardwired due to our house being over 100 years old, after 6 hours of fighting to install the dishwasher we finally got it installed. I called Leon's back and asked them if they could just order the front panel (which comes off as you can change it out) as the process of installing this again was a pain. The very young sales person said Oh I think we can. After many calls to the sales person and his manager, and after a few weeks they finally told me they ordered a panel (finally).

Well... last month I get a call from a young lady who apparently thinks this is funny, tells me oh we recieved your panel but its damaged again, can I get you a new dishwasher. My frustration was getting higher and higher and for the 20 something time I explained the process of installing this ^%$#$@#^% dishwasher and all I want is a panel (how hard could this be? and it saves them money). Her reply was "um, so you want me to keep tryign to get a panel in?" Um, yes I do I replied to her.

I have tried contacting them... but to get them to answer the phone is impossible and you can not tell me they are busy - as everytime I go to Lethbridge there are absolutly no vehicles parked at the store. This is very frustrating and my temper is rising each time I have to talk to one of these dimwhits about this panel. Now I have nothing againset young people getting their start and learning. But please give me a Manager or supervisor that is over the age of 40 that would understand customer service.

In my opinion they lost a customer and anyone that asks me about them or wants to buy furniture/appliances. This could not really be this hard can it - maybe their shipping department needs to stop being ^%$#$# and handle the furniture and appliances with the care we customers pay for.

Lisa

Leons have the worst customer service ever. I purchased a loveseat, chair and sofa from leons but when it came the loveseat and sofa was damaged they told me that they would replace it with new ones when the new ones came it was damaged also i called them and told them about the damage and that i would not be taking them anymore because of all the hassle they gave me a lot of problem on the phone acting like they dont want to take back the damaged sofa and loveseat and wanted me to pay a restocking fee for the chair never again will i purchase anything from leons they are the worst i have seen so far

Enough is enough, This has been going on for close to 3 months now, 3 months that my bedroom has been in shambles, 1st off the head board I ordered was delivered 1 month late and was the wrong size, I reselected it took yet another month to be delivered and there is a chunk out of it, I am not waiting another month to receive yet another headboard...this is pathetic!! I called the sudbury store and complained they gave me the run around, All I want is my money back and for your store to come get the whole bedroom set I purchased and refund me, I am not waiting yet another month before I can set up my room/bed...I will go make a purchase at another store where I know I won't get the run around and won't receive damaged goods...GIVE ME A FULL REFUND!!! 2 and 1/2 months is long enough, I have clothes all over my bed is incomplete, Nothing is set up b/c now I received damaged goods...• Makes me question if they pulled the headboard out of mark down, I purchased a whole new bedroom set...Sudbury store called on Thursday to say that the headboard was not in and that I would have to wait, I then told the girl to cancel my order give me a full refund, as I prepaid for the order cash, and I will go somewhere else as this is enough, the next day the delivery guys are here with the stuff, they leave it in the middle of my living room, I then noticed that the top piece to the headboard is damaged in which I took a picture there is a chunk out of the corner, and some scratches, I do not wish to have a technition fix it, I paid for "new" stuff I expect "new" stuff...Not a fixeruper, If I wanted damaged goods I would not have spent the money I did instead I would have just went to Value Village...I expect quality...I expected to get new stuff not damaged!

Over the years we’ve purchased several items and were satisfied until our most recent purchase. Leon’s Furniture on 140 Akerley Blvd, Dartmouth, N.S. We purchased a dining room table with 8 chairs. Later we purchased the hutch and buffet to match the table. When the table set arrived one of the chairs had a scratch on it, I took it back to the store and it was replaced with a new one still in the box. When that chair was taken out of the box, it too has a scratch on it. So I returned that chair and again a new one was given, still in a box. This one was O.K. So we enjoyed using the table and chairs, for a few weeks, then we began to notice that the seats on the chairs were starting to sink in. It felt like we were sitting on a toilet seat. We also had to keep screwing in the screws, as they kept falling out, from under the chair, and to tighten them up as well. So, I went to the store, at Customer Service and spoke to someone who sent a repairman to have a look at the chairs in question. He cancelled on two occasions but when he finally arrive, he indicated that the chairs were poorly made and had no support under the padding and that there was no way that they could be repaired and that we should go back to the store and select 8 chairs of our own choosing, preferably hard wood chairs, as the store had plenty of chairs to choose from. I went to the store and looked for replacement chairs. Most of the sets all contained the same type of chair, padded seats of a valour texture material. At the time that I looked there were only three sets of kitchen tables and chairs that were made of wood in the seat area, and the color did not match the set we had. A sales person questioned if I needed any help and I asked if the store would be getting anything new. I told my situation and he said that I should speak directly to my original sales person, he looked on the computer to find out who it was and went and got him. I again explained my dilemma and he said that they got furniture all the time but didn’t know if what I was looking for would arrive in new stock. He also said I should complain to Customer Service and recalling my husband that he should be able to get something done.

A new flyer for the store had come out and I took it to the Customer Service Dept and spoke with Katelyn, (June 1) I mentioned that I wanted to complain about the set I had which looked similar to the one in the flyer. She spoke to someone, behind a tinted glass, and when she came back to me she said that she would give me back some money
$ 327.00. I questioned her why. Then she asked if I was satisfied with the set, yes of course, it was the chairs. She then talked again with someone, and when she came back she said we’ll take the whole set back, just find something else. I left and spoke to my husband that night . He said fine, but how long before we would find something we liked. With an empty dining room, So back I go to the store, I asked to speak to Katelyn, (June 2) since she was the first person that I spoke with, she wasn’t in, she would return to work the next day, I went back to the store the next day, (June 3) again asking for Katelyn. she was off sick, and I had to repeat my dilemma to Teal, asking when they thought some new furniture would come in. They get new stuff all the time, just for me to keep looking. I asked if I’m paying for this furniture, thru finance, and don’t have it, they may not get what I like. Then what? I asked if it was possible for them to take back the furniture, since they offered to take it back, and cancel the contract with the finance company. Teal would talk to Gloria LeBlanc and get back to me. June 11th Teal calls back and, Yes, it could be arranged, but I had to pay for a re-stocking fee 20% of the original amount which amounted to over $600.00. WHAT?

I’ve checked all documentation that was given to us by your company, Leon’s, and the finance company. I’ve gone on the internet and no-where does it state that a re-stocking fee would be charged if returned for cancellation of the contract. My husband got mad and paid it, which ended up being $486.72 and made arrangements to have the furniture picked up. ( What happened to the $327.00 that I was told I would get back?) Then the store had the nerve to call back and ask what was being returned, the table and chairs or the hutch and buffet, or was it all of it. I mentioned to her, that it was Leon’s that suggested that they take back ALL of the furniture and that was what they were getting ALL OF IT.

When the furniture was picked up by your deliver people, they asked for the ninth (9) chair, which we never got or had. Exchanges only. I feel that to be certain that we were not lying they asked (2 people) to use the bathroom, and went upstairs to use it and check. Leaving dirty boot prints on the bathroom mat.

We would like to have this matter resolved by getting our money back $486.72 or legal action will be taken.