We have been loyal Leons customers about 20 years. In October 2007, we purchased six new appliances for our new home, and six new appliances for our son. We also purchased Platinum Protection for all.

We have never had a problem with new appliances before. However, four of our six Leons appliances have been defective.

They finally replaced our microwave.

Our dishwasher has to be tipped back at a ridiculous angle so that it will not leak. This was the "leveling" as performed during a service call. The front panel was replaced because it developed a large stain, where the heat vents out. Our water heater is set, one notch above the vacation setting so hot water was not causing the problem. The stain has reappeared on the new panel. We have not pursued this issue.

The front panel of our $749 clothes dryer was replaced because one day the dryer decided that it would produce no heat, and it would not shut off, unless the door were left open.

The real problem is with our $1049 washing machine. I have called Platinum Protection at least nine times (I wasn't keeping track at the start) starting November 17. A repair man has repeatedly "fixed" the door, which will not latch unless you lift it. By the time we get to the basement to check, the repair man has left. I called Platinum Protection today to ask why the manager had not called me back on April 18 as I was promised. I was abruptly told that, when I did not receive the callback, I should have called again. I asked to speak to a manager and was once again informed that the manager is at lunch.
I then called the Richmond Hill store where I had bought the appliances. I was treated very politely, as always at the stores, and was informed, for the first time ever, that back in March, they were considering replacing my washing machine. I was also told that possibly the reason for the confusion was that they had an old cell phone number on record. Although possible, this is highly improbable, as I have contacted the store and Platinum Protection repeatedly and left my number on several occasions. I am waiting for a call backfrom the store this afternoon, as promised.

Is this a typical level of customer service with Leons Platinum Protection? Is it possible that Leons purchases factory seconds and sells them to customers without informing them?

We have become very disillusioned and in future will shop elsewhere.

BEWARE OF THOSE GIFT CERTIFICIATES WITH PURCHASE!!! I BOUGHT A FREEZER AS PART OF A LARGE PURCHASE IN OCTOBER 2010 AND THERE WAS SUPPOSED TO BE A GIFT CERTIFICATE FOR A MAJOR RETAILER INCLUDED IN THE PURCHASE- KIND OF A BONUS, YOU KNOW? WELL, THE CASHIER DIDN'T KNOW, EVEN WHEN i SHOWED HER THE AD, AND SHE SAID TO CALL BACK IN A COUPLE OF WEEKS IF IT DIDN'T ARRIVE IN THE MAIL...CALLED, THEN GIVEN WRONG NUMBER (TOOK ME ABOUT 35 MINUTES OF CALLS TO FIND THAT OUT) CALLED BACK. NO ONE KNEW. GIVEN ANOTHER NUMBER. CALLED THAT AND WRONG NUMBER AGAIN. CALLED BACK. NO ONE KNOWS. GIVEN ANOTHER NUMBER TO CALL- TOMORROW- BECASUE THEY'RE CLOSED NOW, AND BY THE WAY, YOU MIGHT NEED THIS INFO SINCE YOU DON'T HAVE IT, AND YOU HAVE TO APPLY ON LINE FOR THE GIFT, DON'T KNOW THE SITE, BUT CALL AND SHE WILL PROBABLY KNOW. DON'T KNOW HOW LONG IT WILL TAKE OR EVEN IF IT STILL CAN BE DONE SO LONG AFTER THE PURCHASE????? WHAT?? I THOUGHT I WAS GOING TO GET FREE GROCERIES, NOT JUMPING THROUGH HOOP LESSONS...DIDN'T IT SAY FREE GIFT WITH PURCHASE- I PURCHASED NOW GIVE ME MY GIFT.

When our less than a year old washing machine broke and flooded our finished basement, we called Leons to see what they would do. The woman in the service dept. said all they could was send the repair man out on Thurday. My machine flooded the Sunday prior to that. So I said that was unexceptable and that I expect something to be done within a day or 2. Now being a business in this day and age you would think that they would offer something to satisfy their customer...NOPE! The lady started getting rude and when I asked to speak to the mgr, he was rude.So needless to say that once this is fixed I will never spend one dime in that store again! EVER! Terrible customer service. They did not offer a thing for my inconvenience no appology no nothing, just ignorance and rudeness.

Bought new washer and dryer from Leons with extended warranty, repair year or so after purchase was called in and no show or contact back for over week, so re adjusted door myself.Called in last week on bearing going in washer, appt made for repair today.Was told will get call 8:30 - 9:30 to let me know 2 hour window for when service man would come.Call came sometime after 11 said be there between 1-3 4 pm told by repair man "should" be able to arrive by 6 pm .Wasted day waiting and had to leave so went to Leons to complain, guy in "customer service" unfriendly guy at start Dave Morneua, made couple calls and talk to repair guy started making appt for me to go back home but i had prior appt.Told him i will take firm time for repair in next week and told its not how things work will b waiting around once again?good luck there.Asked for supervisor or # to call to get to someone little more improtant and he told me "he" runs Leons, lol ya guy in little office with 4 desks is running the whole show, what a joke got no where no appt .to have washer fixed still.Will NEVER do business with them again and will have fixed on own if need be and file in small claims court for lost work time, & refund on warranty.

Never have I been more disgusted. I had purchased a fridge and stove and had it for all of 5 min. Only to realize that the fridge had scuffs all down the front and the glass on the stove's door was loose. So I called and was offered $75 for a $1400 purchase. Then on top of that I am still fighting to get it replaced. Never will I be so dumb as to buy from them again.