ON 11.26.O7 I PLACED AN ORDER ON YOU WEBSITE. ORIGINAL ORDER # 9019160454. IN THE AMOUNT OF APPOX. $270.00. I USED BILL-ME-LATER FOR PAYMENT AS THEY WERE OFFERING A $10.00 REBATE FOR ORDERS OVER $200. ONE OF THE ITEMS ON THIS ORDER WAS A “PREORDER” FOR A LES GIBSON GUITAR FOR WII NINTENDO SYSTEM.THIS WAS A GIFT FOR MY SEVEN (7) YEAR OLD GRANDSON. AS IT WAS NOT EXPECTED IN TILL THE END OF DEC. OR EARLY JAN. WE WRAPPED A PICTURE OF IT AND PRESENTED THAT TO SHANE AT CHRISTMAS.HE WAS SO EXCITED BECAUSE HE NOW WOULD BE ABLE TO PLAY AGAINST HIS 13 YEAR OLD COUSIN WHO HE IDOLIZES. OVER THE NEXT MONTH OR SO I WOULD CHECK OR CALL TO SEE WHAT THE STATUS WAS. EVERY TIME I WAS ASSURED IT WASN’T IN YET BUT MY ORDER WAS THERE.TODAY WHEN I CHECKED MY EMAIL I FOUND A MESSAGE FROM YOUR ONLINE STORE INFORMING ME THAT (SEE BELOW)

We are reaching out to you today regarding your recent order for the "Guitar Hero III Les Paul Wireless", for Nintendo Wii, order number 75161473. We are contacting you to let you know that there was a technical error while processing your order and as a result, your order was cancelled. If you have not yet received a cancellation email, you should be shortly.

We would like however, to let you know that the item is currently online, and available for pre-sale purchase. This is an extremely popular item, and inventory will go quickly, so if you are still interested in ordering the item, we encourage you to visit the site at this time, to place your order.
MORE FOLLOWED PERTAINING TO CALLING IF YOU HAVE QUESTIONS, BUT THE ABOVE IS THE IMPORTANT PART. I DID CALL CUSTOMER SERVICE AND FOUND THAT THE REASON FOR MY ORDER BEING CANCELLED IS BECAUSE I USED BILL-ME-LATER AND A PRE-ORDER COULD NOT BE HELD THAT LONG.NO WHERE ON YOUR SITE WAS THAT INFORMATION LISTED. I COULD HAVE PURCHASED THAT ITEM WITH A CREDIT CARD. THE ORDER TOTAL WITHOUT THE GUITAR WAS $218.43. IN THE SAME WAY YOU SENT ME AN E-MAIL ABOUT THE CANCELLATION, YOU COULD HAVE SENT AN EMAIL ASKING ME TO GIVE ANOTHER FORM OF PAYMENT FOR THE ITEM TO KEEP IT OPEN, THEREBY GIVING ME THE CHOICE. WAITING ALL THAT TIME TO START ALL OVER AGAIN IS RIDICUCLOUS.THERE WAS NO CONSIDERATION AS TO TIME SPENT WAITING FOR THE ITEM, JUST GET IN LINE AGAIN. IS THAT WHAT IS CONSIDERED CUSTOMER SERVICE? I WOULD UNDERSTAND THIS ATTITUDE IF YOU WERE THE ONLY GAME IN TOWN AS IN YEARS PAST. BUT TODAY JUST ONLINE ALONE THERE ARE HUNDREDS OF CHOICES. WE ARE NO LONGER BOUND TO GEOGRAPHICALLY CLOSE STORES. EVEN SO, BESIDES THE OTHER TOY STORES I SHOPPED IN THIS YEAR, I SPENT OVER $700.00 AT YOUR STORE LAST CHRISTMAS SEASON BETWEEN ONLINE, BLACK FRIDAY AND SUBSEQUENT TRIPS. TO BE TREATED THIS WAY AFTER THAT IS MORE OF A SLAP IN THE FACE. I CAN’T IMAGINE HOW YOU TREAT THE CASUAL CUSTOMER.I DON’T EXPECT ANYTHING TO COME OF THIS LETTER. I’LL HAVE TO FIND THE ITEM AGAIN AND PURCHASE IT AND TRY TO EXPLAIN TO SHANE WHY HIS OMA LIED TO HIM. I NHAVE NO IDEA HOW LONG HE HAS TO WAIT NOW.BUT YOU SHOULD KINOW THE PRACTICES OF YOUR STORES. YOU HAVE LOST ME, MY FAMILY, AND ANYONE ELSE I CAN TELL AS CUSTOMERS. I AM SO DISSAPOINTED I CAN’T EVEN TRULY EXPLAIN. THE LAST THING YOU WANT TO SO AS A GRANDPARENT IS TO DISSAPOINT YOUR GRANDCHILDREN AND YOU HAVE PUT ME IN THAT EXACT POSITION.
SINCERELY,
PATRICE SCHMELIING