I will never buy tires from Les Schwab again. I continued to buy the same low profile tires because a Les Schwab sales person told me that I would have to buy new rims if I was wanted standard tires (not low profile). This is not true. Keeps me buying tires every 4-6 months. Flat after flat and warranty doesn’t count. The last time I got a flat on my way to work in tears because as a single mom could not afford new tires every 4-6 months they still never recommended that I switch to a regular tire.

Les Schwab Tire Service of Grand Coulee charged me for service that is supposed to be free. I purchased snow tires and rims 3 years ago with the free seasonal change-over offer. This year, thinking it was just that, I had the tires changed over and they charged me $59.35 to do so. I was not even warned or advised when I left the car with them to have this done.

I feel that they are taking advantage of me and the locals by gouging us with fees added to what use to be courteous and free service. I am a victim of that.

I own a 1999 Ford Expedition and on Feb 2, 2007 Les Schwab on 3235 West 5400 South in Taylorsville, Utah replaced my rear brakes and rear shocks. On Feb 9, 2011 I had my vehicle in for its semi annual maintenance checks and service. The mechanic at that shop informed that the passenger rear shock was upside down. He also told me the last mechanic who replaced my rear brakes last left on the brake line hose clamp.

I had the repair shop take pictures of the mistakes so I could show them to Les Schwab, when I arrived at Les Schwab I was greeted by an employee, who asked, “can I help you?” I said, “yes, I have a problem”, and showed him the pictures. I then told him the story about the other shop and another employee came over and looked at the pictures. He told me, some shocks are installed in that position and that it may look upside down, but in fact could have been installed the right way. I kind of looked at him with a bewildered look on my face. I’m thinking, “wow this guy thinks I’m an ***.”

When I asked about the brake clamp, the second employee asked if anything on the truck was damaged because of the clamp, nothing was. But I told him, that isn’t what concerns me. I was more concerned that because brakes are one of the MOST important safety device on the vehicle, I was worried about the times I transported my family and what would of happened if something bad occurred and me and my family were injured. He said nothing did, so it’s not that big of a deal. WELL I THINK IS IS A BIG DEAL!! Come on you can’t tell me my family isn’t a big deal.

I can think of at least twice over the last 4 years, I had gone to Les Schwab about the rear of my truck rocking too much when I go over bumps, but both times, and nothing was done. I was told everything was fine. That is how trucks are supposed to ride. I also remember that when I did have the shocks replaced, I had to take the truck back the next day because when I went over bumps it would hit hard and there was not cushion. Well, they forgot to turn the air compressor for the airbags back on after they replaced the shocks.

Another employee asked me what I wanted, I was dumbfounded at this question, because honestly I was so upset, I didn’t know what I wanted. They ended up warranting the rear shocks and gave me two packages of the meat promotion they have going on.

I want to be reimbursed for the inconvenience this has caused me, I spent an hour in the shop having the rear shocks replaced.

I got new tire friday, was given $350 for my other new tires as a trade in.this put back owing over $2500.oo, again but I really liked the tires.today sat.jan 29th I was called by Les schwab in the vally.an was told that they had made a mistake, an that I was over my credit limit by $85 dallors, and if I dident pay it I would be billed for 30%of the amount.thats $800.OMG.So I am now having to return the tires by monday the 31st.this is so bull.its not my fault but I am the one that gets screwed.

Marysville Washington Les Schwab has ruined me for ever to purchase anything further from this company ! I have done business with Les Schwab over the years having purchased tires, brakes, shock absorbers and now this battery .

I made an appointment with the Marysville Washington Les Schwab to have the battery replaced . I arrived before the due time and was told that it would be just a few minutes, this was important to me because I had a doctors appointment in a little over an hour . During the next hour and a half I would ask about the status of my vehicle about every half hour and be told that it was just about ready ( repeatedly told that it was just about ready ) .

Needless to say I missed my doctors appointment fortunate for me they did not charge me for the missed appointment and where able to reschedule the appointment for the next day .

But the real problem came when I got home and raised the hood to check the battery . These so called professionals had replaced the battery with one that was not a match to the one that was original equipment . They had to cut off the existing cables to replace the original connectors there by shortening the battery cables . Then replaced those connectors with larger connectors ( charging extra what to me seemed to be a high price for connectors ), there is no plastic cover for the positive battery terminal, and the negative cable was so short no that the cable pulled out because it had not been tightened down adequately and the battery soon went dead .

Fortunately I am mechanically inclined enough, have the right tools and a battery charger to were as I could get the battery recharged, positive terminal covered and reposition the battery in its cradle so that the short battery cables had adequate length .

I will never again purchase anything from Les Schwab .