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Frank
April 5, 2010
Poor service
My wife had a flat tire on her 2002 Taurus, she had tripple AAA change it.
The person that looked at them said that all 4 tires needed to be replaced
because they were rotten.
She took it to Les Schwab and had them put 4 new ones on the car.
It was raining when it was done, and when I opened the trunk a few days later it had a considerable amount of water in it and was stating to smell musty.
The problem I have is the spare tire was just thrown in and not put away.
Also there was a sign out front that advertised FREE BEEF, I was never offered free beef.( I'm not going to go hungry without it, its the principle)
I have dealt with Les Schwab since the 60's but no more.
The store is located on Regal St. in Spokane Washington.
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Roy
March 30, 2010
Don't trust there work!!!
Went out of town on a road trip took my truck in to the Les schwab in Ogden UT. because it wasn't handling well they did an alinment and left all the tie rods loose runed two of the tie rod and bolth tires trieing to get home to spokane Les Schab in mazula MT. Gave my krap saing that it was the Ogden UT. Branchs problem and sent me and my family on there way finaly got home to spokane WA. And took it back to Les Schwab and they said they been hassling with the Ogden UT. Branch and they were not going to cover it. The Les Schwab here in spokane gave me a 50% off but I'm still quit angery Les Schwab broke it they should have fixed it. NO MATER WHICH Les Schwab I went to.
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Proman
March 12, 2010
Bad service
Have had several bad experinces with the Windsor ca Les Schwab. Took the daughters car for tires and alignment. Told the service advisor I needed a 4 wheel alignment. Came back and they had done a 2 wheel alignment. I asked why and the advisor said the rear was not adjustable. I insisted it was and explained that I worked on Volvos for 30+ years. He argued with me and said the computer showed it was not adjustable. I told him to put it up on the lift and I would show him. After that excercise he said I would have to bring it back the next day for alignment. Set a time. I arrived 15 minutes late and was told I would have to bring it back the next day!!. I explained it was not my fault the work was not done properly the first time and I would leave the car until the end of the day. Came back and the alignment was done. Several months later my daughter ran over something while driving on the freeway and the tire blew out. AAA put the spare on and I took it back to Les Schwab Windsor. Same service advisor. Was told the tire was driven while flat and I would have to purchase a new tire even though I had road hazard. We argued and he was not going to give in. Rather than giving them anymore of my money I went to another tire store and had the tire replaced. Never going to LS again.
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Carter
February 17, 2010
Scam
After agreeing to do an alignment and bend back bent rim, I was called on the phone and informed that the car needed a new rim, aka rim couldn't be bent back. Theprice was given around $70.
Get the car back and the steering is F-ed up and steering wheel is way off center so I assume a bad allignment job. Went back to have alignment re-done.
I found out they do an allignment and the price didn't include an alignment and the price was just for the rim. Which was not what was implied. Now they find a bent control arm. What a bunch of -tards!!!
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TedI67
December 18, 2009
Don't go there
Don't get ripped off at Les Schwab in South Jordan, Ut. They put on the crappiest brakes ever and charged enough for them! After continually having to go in and try to have them adjusted, we took the car somewhere else to find out they installed the most inferior brakes possible and charged a ton for them! My new teenage driver had to put his foot to the floor to stop and the stopping time was very long. Not what you want for your new driver! DON'T GO THERE! They also lost a hubcap and the tire caps. The alignment was not correct either!
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DanD12
December 15, 2009
Rip off
I will never buy tires from Les Schwab again. I continued to buy the same low profile tires because a Les Schwab sales person told me that I would have to buy new rims if I was wanted standard tires (not low profile). This is not true. Keeps me buying tires every 4-6 months. Flat after flat and warranty doesnt count. The last time I got a flat on my way to work in tears because as a single mom could not afford new tires every 4-6 months they still never recommended that I switch to a regular tire.
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EdwF87
December 8, 2009
Bad service
Went to Moscow Les Schwab on the 25th of Nov. and told them I needed new brakes & rotors. They didn't have the parts but called the Lewiston Store and they said they could have them there Friday A.M. Made appt. and come friday a.m. dropped of my truck for repairs. They called me two hours later and said the parts didn't come in. So I went and picked up the truck and they said they had orderd the parts from Spokane and would be in on Tues. Made new appt. for wed. a.m. After sitting in the waiting room for over an hour, they called me back and said they only received half of the parts!! They called the Lewiston store again and said they could have the rest of the parts in Moscow by 1 pm. So I left once again and had to come back at 2 pm that same day to get the work done. I have a full time job and I'm trying to get my boss to understand that I'm not out screwing off just to get out of work. And to make things even worse the employees just laughed and made jokes that they had such a hard time getting the parts in. I told them that I would not do business with them ever again and I am letting all my friends and family know what kind of treatment I received. I'm so pissed, I could spit nails!!
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WillD75
November 30, 2009
Stay away
Took my truck in for new tires October 2009, was told I needed new brakes BADLY. I took the truck to my mechanic immediately and was told I did not need new brakes, I did need to replace the broken front axle and broken shock though!
To make matters worse, I had gotten the shocks put on at another Les Schwab a couple years prior. I was sold and paid for "premium nitrogen filled shocks for better stability." What was really put on was the cheapest shock you can get. They then cross threaded the lower bolt in, hammered in it with an impact driver breaking the bolt housing on the cast iron lower control arm and making the bolt brittle. Repairs cost me almost $700.
I wrote letters to Les Schwab, so far no response.
I'm telling all my friends and family to "Stay away from Les Schwab!"
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ZedJ75
November 10, 2009
Charges for free services
Les Schwab Tire Service of Grand Coulee charged me for service that is suppose to be free. I purchased snow tires and rims 3 years ago with the free seasonal change-over offer. This year, thinking it was just that, I had the tires changd over and they charged me 59.35 to do so. I was not even warned or advised when I left the car with them to have this done. I feel that they are taking advantage of me and the locals by gouging us
with fees added to what use to be courteous and free service. I am a victim of that.
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Perry665
September 2, 2009
Simply bad
On Aug 8th I was traveling and had a nail in my tire we stopped at Les Schwab in Logan Utah and they just plugged it, that is no way to fix a tire, a plug will come out just like a nail and cause possible serious damage maybe even death. it ended up costing me 50.00 to replace. They could not fixed the brand new tire Les Scwab ruined I will be informing the BBB and get Gephardt on the SLC UT news. We will be sure to let all of our family and friends know of this incident.
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