Les Schwab Tire Centers

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Category: Automotive

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United States

Les Schwab Tire Centers Reviews

October 10, 2008
Awful company
Les Schwab Tire Co. in Windsor, CA. More interested in making sales than providing good service. Installed tires that proved dangerous on the highway. When customer returned, reps acted unconcerned but casually reported this was the sixth report of same problem on the new tires by Toyo. Too busy ringing up sales to talk to customer. Customer has to flag down reps to get responses to simple questions, even when store is not busy. Every question is answered with a cryptic answer to deflect further questioning. Supervised intervened. But the whole thing excused because "customers do not really want to be informed" and this customer is rare bird.
October 5, 2008
Terrible everything
Went in to have tire checked at the Renton Les Swaub. Just had whole front end of vehicle repainted a month ago. Washed and waxed car yesterday and there was no damage. Car was not driven after washing and waxing except to take to get tire fixed. After tire was serviced there were multiple deep gauges in the front fender side where tire was repaired. There were still paint chips hanging on damage area. Showed shop manager and told him that these chips would not still be hanging if the damage had taken place somewhere else and the car had been driven. Shop manager claimed that there was no way that he could have done the damage.
October 5, 2008
Fraud and scam
I purchased Allied Type 60 Smoothie Chrome Plate Steel Wheels from Les Schwab tires in Marysville--two on 5/03/07 and three on 11/09/06. The tires were for a 1956 Ford Victoria. It has not been driven since the tires were installed as I am having the engine work done. All five wheels now have rust on them. I asked the Les Schwab dealer to replace them and he said they were no longer under warranty. I have other cars I have had for years with chrome wheels and they haven't rusted. I think these were inferior and should be replaced.
September 30, 2008
Scammed my wife
My wife went to Les Scwab tire center to have a set of their tires rotated, which they did, then charged her for doing it. After a phone call to them from me, they said if I came back a refund would be given. I feel they took advantage of her because she is a woman. I am not happy, do to an extra trip to the store and my time. I will go to the store seeking a refund and a pound of flesh. I will make sure they understand that this is not at all acceptable.
September 2, 2008
Liar liar pants on fire
Purchased a set of 20X10 Spank 8 lug by Foose Designs, the wheel has been around for a while and has been discontinued.

This was the last set available, I looked every where. The store I bought the wheels through said they were discounted on price due to the fact they were being discontinued. I was also informed if they ordered them they were mine. No second thoughts on this transaction. I said no problem.

When I received the wheels I was very excited! Only to realize when I got them home to gaze at their splendor they were a USED SET OF WHEELS!!! What the *** man. Les Schwab has justified to me that they are not in the wrong because of the price I paid and what I was getting for said price, and reminded me that I ordered the wheel sight unseen and now they were mine.

I cant write how I truly feel about this incident, Les Schwab has not yet offered to reconcile, bottom line THEY LIED the wheels were said to be new in the box and never mounted, hardly, they had a min. of 20, 000 miles on them in my guesstimation. I would never take ownership of a used wheel. Dirty Dog Liars, I will never do business with them again. Eleven years I have had an account there, 6 sets of rims and tires 4 sets of snow tires my little brother has used my account and so has my Dad, add that up suckers, DISCOUNT TIRE CO. Here I come.
July 1, 2008
They aren’t helpful or friendly
Yeah, they sure didn't "come running" to help. I had what felt like a tire going flat on my Mustang today, and went in to have the pressure checked in the tires.

The counter lady told me to drive around back and when a bay became available, to pull in and they would take care of it. So, I watched her come to the shop as I was waiting, (assuming she told them) then pulled up to an empty bay and told the tech my problem.

After only looking at the one tire, the tech said, uh, no, they look fine to me (!) We can check them if you want, but there are other people ahead of you and I don't know why she sent you back here ahead of them.

So, back in I went to get in line, and told her the guy in the shop basically told me I cut in front of everyone. Told her I didn't appreciate being made to feel like a ***.

Then I overheard the tech arguing with her that I told him my tire was flat . . . instead of going flat. Whatever.

You know, I was pretty mad at that point. After buying several sets of tires and rims there, I just wanted my tire pressure checked. My husband is gone a lot so I have to figure this stuff out on my own and I hate it when I'm made to feel stupid. When she got back in, I told her and the tech that I needed to have my tire pressure checked, I don't mind waiting, and if it's such a problem, I can go somewhere else.

Turns out the front two were down and bit and it drives much better with some more air in them.

In fact, I think I will go somewhere else next time . . . for my next set of tires.
April 29, 2008
They would not honor their own written estimate
I took my MR2 into my local Les Schwab store, East Bremerton, Washington State, had them checkout the noise from my front end when hitting a bump. They told me the power steering rack was bad, the boot was full of fluid. Their estimate for the replacement rack was $108.46 plus labour and alignment. I took my estimate home and thought about it over night, went back in and asked if the part they would use would be used, rebuilt or new. They told me rebuilt because they do not make new ones anymore. They said they needed 3-5 days to order in the parts so today I call them back and ask them to order the parts...All of a sudden the salesman says new ones are not available, I said that is because they are rebuilt. He then asks what the parts cost was on the estimate and I told him. He came back with the parts cost of $480!!! Quite a change from my original written estimate...

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