First I thought it was a fluke thing when my brand new tire blew on the freeway the day after I had them installed by Les Schwab. I had my car taken back to them and guess what, there goes another $120 for ONE studded snow tire that was blown due to the lack of care put in by their associates (they failed to check the air pressure in the tire is what their manager told me). Yet, I still had to pay for a new tire, I had no other choice. So, being a kind person I let this slide and went back to Les Schawb in the spring to have my studded snow tires taken off and my spring tires put back on. This time they refused to put my tires back on because the "ware bar" was showing on 1 tire. I looked, no ware bar showing. They offered to sell me 4 new tires for a very very high price and of course I said no. I asked them politely to put my tires back on so i could go get some tires and bring them back (i already had new tires that fit my car). I even offered to pay for them to put them back on while i left. The associate was incredibly rude to me and threw my dirty tires in the backseat of my brand new car. However, the associate DID NOT take the time and care to place the tires on the sheet i had placed on half of my backseat but on the uncovered portion. I got upset, left and got my tires put on at another shop (where they did not say my ware bars were showing, no problem there). I later called the manager and explained to him that some of my school books and my seats were basically ruined and he had the nerve to say "everyone is human, we all make mistakes." I said "right careless mistakes by your employees ruined my brand new car" and all he could say was he was sorry. I am currently attmepting to write to the corporate office with this incredibly bad service to see if they will actually do something for my brand new seats that are now ruined and $300 worth of school books. Thanks Les Schwab!!

I called Les Schwab tires asked them what they would charge for putting up for tires on my car, they said 55 dollars. I also asked if I could make an appointment, Louis the clerk says, that it is 'first come first served' policy, I ask if they are busy. He said no. I live 5 min away, so I drive in and hands over my key at 12:46. They are finishing up other cars, and I wait. When 20 minutes later I see other cars pull in that came after me long after, I walk up to the counter and inquire about my car. They clerk Marcus goes outside to check, I follow, I watch him pull down my keys from the top of the board and hands them to a mechanic. He tells him to take it in the back way. He stops him and asks him when the car was checked in, the mechanic looks at the paper and says 12:46. Marcus then comes up to me at the door, and says that the car had only been waiting for 17 min. I looked on my cellphone to check the time and it was 1:09. I said: 17 min, the car was checked in 12:46, that is no 17 minutes. He walks away.

So now someone doesn't know how to count, or are blatantly lying.

Next, I get my keys, and pays, but no 55 dollars, instead 77 dollars. No apology. When the clerk Marcus throws out the workorder, I ask to get it because it doesn't state what time the car was checked in only when it was done.

I call the headquarter and there I talk to another Les Schwab airhead, and he has no idea how to handle my complaint, doesn't know what to say, and all his excuse is that he doesn't know what happened. I asked him if the condone that kind of behavior to lie to a customer. Talking grand about giving great customer service, my foot, this is the last time I will had Les Schwab service my car again.

Not only that but my tires that I bought at Tirerack.com saved me 667 dollars by buying them there and have them put on by Les Schwab instead of buying the tires from Les Schwab. That should tell any buyer something, at least be aware and save yourself from being robbed by a bunch of lying schlabs at Les Schwabs.