First of all, I would normally never take the time to write a complaint on the internet, but these guys deserve it, and they've pushed me to the brink. For 3 months, I have waited on them to fix a minor problem with the heater on my pool - specifically, replacing the igniter that fires up the heater when it's turned on. 5, count'em - FIVE APPOINTMENTS CANCELLED over the course of 3 months AFTER I HAD ALREADY PAID FOR THE PARTS - TWICE!!! They originally replaced the part, then sold me up the river on another $300 "panel" which turned out to not only NOT be the problem, but quickly shorted out the rest of the circuitry on the heater. Knowing they had made a bad situation worse, they then proceeded to schedule, and cancel 5 more appointments, always with some lame excuse (wrong part came in, defective part came in, etc.) Each time, I confirmed the appointment as directed, only to have them call back (usually the day of) to cancel again. Today, I took the entire day off of work for what I hoped would be my last experience with them - and hoped to have the heater fixed. After waiting from 8am - 12 noon (as scheduled), I called and was told "they're on the way". Called back an hour and a half later, and was told "OOPS - there was a "scheduling problem"!!?? WHATTT??? Then - I'm tranferred to "Dispatcher Dan", who of course, could see all the nightmarish information on my service history, but was unable to help me at all. In fact, he told me the service tech had already been to my house and had discovered another problem - TOTAL LIE. So Dan transfers me to the Service Director, who, like a coward, let's me go to voice mail, and I'm done. I wouldn't even call back - but again, I've already paid them, and have nothing but lies, crappy service, and a broken heater to show for it. RUN AWAY FROM THESE MORONS!!!

i was going to refill my chlorine there and i waited for 20 mins coz there's only one person working.It's fine because i went there every 2 weeks and i have to wait every time.

After the sale person took my jugs and went to the the back and refill it for me, i just walked around and see if there's some items i need.after a while he came out and told me that there was a leak on my jug and he can't refill it for me.However, i said the leak was happened last time i got the refill and i pour the chlorine immediately right after i bought.Then he just shake his head and told me that i can't do anything but take the jug back .what a rude attitude, and he said he got no peoples came in until six o'clock, and the chlorine jugs he stock on the hallway was all gone in 30 mins.May be that's the reason why he was so rude. Anyway i won't gonna go back and the punch a penny is just two blocks away.
Actually, a jug is not gonna cost so much and even it's leak, it's a normal consume. The customers paid for the chlorine and the first time charge of the jug, then why do the customers have to pay for a broken jug that they got from leslie's pool supplies?That's not reasonable and make customer disappoint.