We recently purchased an entire pool pump/motor system (salt) that has cost several thousand dollars. It has not been installed. We are still waiting on parts & service.

We purchased the system through your Poway, CA store. The Manager and Staff at this store are superb. However, they can’t seem to get through to you that we need the system delivered and installed. The previous two pump systems we purchased from Leslies failed (one immediately and the second after only 2 plus years). We decided to move to a salt system.

We have emptied our pool twice while waiting for the system to be delivered and installed. We don’t want to have to empty our pool a third time. It is impossible to believe that in your vast store system that you don’t have one that can be shipped to the Poway store via overnight mail and installed right away.

The partial system that has been installed cannot be properly adjusted, must be manually started and stopped (meaning we can’t go anywhere over night), and the entire situation is absolutely intolerable.

Please get this solved right away. This situation has now been going on for “weeks, ” not days.

I request a copy of this letter (which I will also be sending via ground mail) go to your Board President (Mr. Hayward).

Bought a side skimmer for our pool. cashier took items out of box, a part was not put back in!! We live 35min from store. Called...waited, spoke to three people...no one could find missing item...said we must have lost it ourselves!! Finally when I asked to speak to a manager, never found him, they said they would open another one and give us the missing item!! They were extremely busy at the time we shopped there and it was a very unpleasant experience. Especially when I called to ask about my part, they were a little snotty instead of apologetic about their screw up!!! Now we will drive the hour to a different pool supply store to avoid these hassles again!!!

The store located at 6890 Highway 6 in Houston ALWAYS has one person working. Your competition on the other hand ALWAYS has 4 people ready to help. Again, today, I walked out with 2 other customers because we do NOT have all day to stand in a line to spend money. This has happened on numorous occasions. Pool Warehouse is going to put your company out of business if this level of service continues.

I went to see about getting new cartridges for my Hayward filter system and gave the salesperson the information. She looked up the part to see if it was in stock, then tried to sell me a different one at twice the price, insisting it was the right one. I ended up buying the correct cartridges online at less than half the cost and with FREE shipping. I plan on buying all my pool products online from now on.

I called for service on my pool filter. It took over a week for them to even get out, but they assured me it would be fixed the same day. the service tech came out, said what had to be replaced, and we were given options. I talked to the store, settled ona new type of filter, was quoted a price, and then i was told i would be called back in a few minutes with an installation time. $ hours went by, no call. I proceeded to call them back, they told me they would call back in 5 minutes. Again, no call.. So I called them the next day, they at first acted like I hadnt talked to anybody at the store before, then said they found my information, then proceeded to tell me I was quoted the wrong price the day before and the unit I needed was at a much higher price. Sounds like a real bait and switch to me... meanwhile my pool has sat there for nearly two weeks with no filter...