I scheduled service with Leslie's pool to replace the pool pump 3 times in as many years. The tech arrived as agreed but immediately said that he needs parts and would try to return that day or would return first thing the next morning. I waited at my home until 2:30pm before calling the dispatcher who said there were scheduling problems and he it would be closer to the end of the day. The next appointment would be in 4 days.

So I waited half of the first day and most of the second waiting for a tech that never came. When I asked if another appointment could be bumped tomorrow to fit in my bumped appointment, the dispatcher said no.

This is of course one example of several where Leslies has given me bad advice on pool care, sold me products I didn't need, and didn't fulfil their commitments. I am not sure how they became as large as they did with the poor customer service they provide.

I guess I should have read these reviews before I ever gave them a call. My pump was/is turning its self off after it runs for about 10-15 minutes. the tech showed up while I was at work and my son was home. I told my son what the concern was and he in turn told the tech. I started to make my way home and about 15 minutes later my son called me back and told me the tech said that everything was ok. i asked to speak with the tech and he told me the same, that he got the pump running and that everything was working ok. I tried to explain to hi m 2x that if he just lets it run for a few more minutes it will turn itself off. he then told me that he had it running for a few minutes and it was fine. I then told him to leave my house and that I was not going to pay for his service since he did nothing at all other than turn the pump on. I called their service and got a rep who asked what I wanted her to do, i said let me speak to a manager. I then got transfered to a dispatcher. he told me that he could not transfer me to a manager but in turn got my phone number and said a manager would call me back...that was early last week and no call. I will never go there again period.

I recently purchased an above ground pool from Leslies. They sub-contracted another company to me to have the pool installed, as they do not install them. That company, J & T Pool Assembly, came 4 hours late. They did answer my phone calls to lie to me and tell me that they would be at my home in 30 minutes. When they finally arrived I had to pay them in full, and in cash before they would start. If they would have come on time they wouldn't have had to work in the pitch dark with a light that I provided. Well, the next morning i noticed that all the finishing touches, the cosmetics that make the pool look nice, were not done. Also, they forgot to put a clamp on my filter and it ran all night without water running through it. I lost about a foot of water from the pool and my backyard was a little flooded. I also don't know for sure if the filter had been harmed during that time. J & T told me they would be at my house within the hour to fix the problems. I'm still waiting. That was 13 days ago. My husband has since had many arguments with them. I told leslies about the problem with J & T. Pool Assembly. They can't help me. I also told them on day 2 that my pool was leaking quite a bit. They told me I needed an O ring. I begged them to call me back that day and let me know the status of locating the O ring was. I never get a call back. They are horrible about following up with the customer. Today I was informed that I have to pay 50 dollars for a new skimmer and 90 dollars for someone to come put it in. I asked them how they could charge me for a skimmer and labor on a pool that has been leaking since the night I got it. They told me this came directly from the district manager. I have asked for the district managers phone number but they say they cannot give it out. I've asked that the district manager call me. No phone call as of yet. What am I to do?

I stopped at Leslies on my way home from work. It was 5 or 6 minutes before listed closing time yet, the door was locked. I could see the employees inside, 1 appeared to be closing out the register. I knocked on the door and pointed at my watch but they ignored me. I had just driven 40 minutes to get there before closing time and that is how I'm treated??? I went to their website and complained but no response. I'm buying equipment and supplies online from others from now on...