On Wednesday, May 28th I received a RAZR3 cell phone with an AT&T contract renewal from LetsTalk.com. It was so full of pre-loaded graphics and ads from AT&T that there wasn’t much memory left for my contacts and ring tones, let alone any pictures. I contacted LetsTalk.com to exchange the cell phone for one with more memory on Friday, May 30, 2008 at about 11:15AM (PDT). I indicated that I needed it exchanged right away and authorized a cross-ship guarantee with my credit card so they could process the exchange that day. They took my order for a different model replacement phone with a $99.99 premium, which I approved. They issued an RMA with return instructions immediately (over the phone) and confirmed it by email within the hour. I sent the phone to be exchanged back to them via insured Priority Mail that same day. When I saw no order or shipping activity for the replacement phone by days end, I contacted them the next day, Saturday morning (May 31). I was told the order for the replacement was sitting on a supervisor’s desk and couldn’t be processed until Monday .They did say they would issue a complimentary upgrade to overnight shipping for delay due to this mix-up. They received my return phone on Monday morning. I contacted them on Monday for shipment status on the replacement and was told it would go out that day. When it did not ship that day I, contacted them again and was told they did not ship the replacement phone because they needed authorization for $212 on the replacement! I explained the situation and they said they would `Take care of it’. I have called back daily and there is still no progress. It’s going on a week now and still NO phone, never a return call and hours long hold times whenever I call them.