DO NOT purchase your plan/phone through LetsTalk.com...as it turns out if you cancel prior to the contract term, you will end up being billed ($200 or more depending on phone) to the same method of payment (with no form of notice from LetsTalk.com) you used to buy the phones from LetTalk.com and still owe the wireless carrier the early termination fee. A double whammy!

LetsTalk.com is an extremely dysfunctional company and their partnership with AT&T is very questionable. I recently attempted to take advantage of LetsTalk.com's internet advertising that offered a two-year AT&T contract extension and a discounted purchase price of a BlackBerry Bold for only .99 cents. I was, of course, skeptical and searched for the fine print - but except for a six-month cancellation of AT&T service penalty coouldn't find any conditions that I wasn't willing to accept. Let me state that I believe I represent the "perfect" customer for this product to both LetsTalk.com and to AT&T. I'm coming off a two-year contract with AT&T where our company has been a long time loyal customer, therefore qualifying for a legitimate contract extension from AT&T based on their criteria. My corporate and personal credit history is excellent, and I provided them with every piece of information this company required of me to secure the AT&T carrier's approval including Federal tax ID number, corporate history (we've been in business over 16 years), etc. Beginning with my LetsTalk.com sales rep's inability to initially enter the correct information I provided, to three days and six lengthy conversations with this company's customer ssupport reps in response to their email messages to me stating :"customer must call" to learn why my order was not being approved by AT&T, I cancelled my order. My experience with LetsTalk.com service reps has demonstrated to me that they are among the most poorly trained and incapable people I have encountered in any transactions I've ever made on the internet. They don't listen, can't enter basic information correctly, and are unable to handle a transaction that involves two separate addresses -representing a residential billing address vs. a company shipping address. Certainly a simple routine procedure for companies in this type of business, I would think. The reps are not empowered to fix any customer problem and apparently have no supervisory help they can turn to for assistance when they don't have a clue what was delaying AT&T's approval of this request. Each rep I spoke with gave me different reasons for this delay. (Among my favorites included one of the reps arguing with me that "I must have given them the wrong telephone number" instead of just changing it and another who switched me immediately to an AT&T rep, who didn't understand why I was transferred to her instead of the company I was purchasing the phone and contract extension from). Although I don't know this for a fact, I strongly suspect that AT&T doesn't want to enter into these transactions because they lose the phone sale. Actually, they lose it anyway inasmuch as the reason I haven't purchased the BB Bold from them is because of AT&T's $249 price tag for the product.
In conclusion, I can't understand how either LetsTalk.com or AT&T make any money on this arrangement. The ads are bogus in my opinion. Instead, these companies have wasted the time of all three parties involved. I don't know what LetsTalk.com's gimmick is - but the only thing they've got going for them is a very legitimate looking website. Behind the scenes, it's a customer disaster! Buyer beware and use caution. Be prepared for max frustration.

I purchased a phone with 2yr contract and $99 rebate to be mailed after 181 days. I waited for the time to mail the rebate, and included every paperwork they requested and mailed it usps with delivery confirmation. The rebate was mailed on August 05, and they were delivered on August 07. Till today, Letstalk is still saying that they have not received the form. I have been transferred to several customer service personnel and non of them can confirm that they received the rebate package. I spoke with Robin today who transferred me to another customer service and after spending over an hour on the phone I was transferred back to Robin, who said that she is in mn and cannot be able to help me any further since my rebate was mailed to a previous call center. The same call center is the one Letstalk is still using till today. I do intend to keep fighting this company until justice is done. This company is a RIPOFF, DO NOT DO BUSINESS WITH THEM.

I purchased a phone and cell phone plan through letstalk.com, with a rebate for the phone. After submitting all documents, including bar codes, packing lists, cell phone bills, and rebate forms, TWICE, still no sign of a rebate and no response from them to the many emails (you can't get through on the phone.) This surprised me, as I had bought from them a couple of years ago without a problem. Something in their organization has changed -- either management or economics.

In frustration, I sent Verizon (my choice of phone/plan purchased) asking that they not allow letstalk.com to sell their products or services because of this. I also sent them links to all the other letstalk.com complaints on the web.

I really didn't expect much, other than it made me feel good. Much to my surprise, Verizon responded within 24 hours, obtained the details, and said they would send the complaint to the people inhouse who are responsible for outside sales.

They may or may not be able to help me, but at least I received a response and got rid of a little of the frustration I was feeling.

After purchasing cell phones and call plan with this company I applied for the offered rebates following all of the instructions given. I mailed the company with my receipts and submitted a copy of the bar codes a cut out from the boxes the phone as directed.

I received a letter 6 weeks later advising me that I failed to supply them with the information required to receive my rebates and therefore they were denied.

I have written to the company with copies of all the information I had originally sent them to prove I had complied with the rules. I have never received my rebates and anytime you call this company you just get the no response to your complaint.

This company advertises rebates for buying phones using their service but it is does not fulfill their offers.