On 3/2/09 our office rec a call @ 3:23 a.m. asking if we could provide snow removeal service for them on over 14 properties of Exxon Mobile gas station sites. Well after several phone calls and emails we agreed to 30 day terms and prices for snow removeal, our office went and lease the equipment and place 3 employees with a truck and lease equipment on the properties that we agreed to remove the snow from and completed the work, they started the work at aproxametly 8:00 that morning and finished about 2:45 that afternoon.

On this same day after winding down, a represenative called our office at approx 6:00 and asked if we could go back out to the properties and place sand and salt mixture down, again after emials and phones calls we agreed to a price and went back to the properties and placed a salt and sand application to the properties. Upon gathering the materials and toold to performed the service we where then notified that we had to have work orders completed for services rendered or we would not get paid for service, this representative faxed this to a Fedex Kinkoes and we then had them filled out and signed.

After geathering some rest the next day, we promptly submitted the invoices for payment to this company with the signed and completed work orders for the services that we performed.

After 30 days our office had not recieved payment, so there fore we started to call and asked what the issues where, after 2 or 3 days we where notified that our invoice where extremely inflated and that was not what was contracted, however we where dealing with 2 representatives there on agreed to one price that morning and sent us out and the other called that afternoon and agreed to another, and since our comapny summmited everything on one invoice for all services performed that day, and the 2nd representative no longer was employed there, they acted as they where not responsible for the second service. After negotiations of 2 days we agreed to discount the 2nd service in half as long as they would remit payment promptly.

Now we are going on 60 days and have still not recieved payment, again the past 3 days we have been calling there office asking to speak with there accounting department, after being place on hold and being hung up on in the transferes and then asking to leave contact numbers and messages, we finally got intouch with a person in there accounting office. We have been told that we are schedule for payment of the negotiated discounted amount and that they had 45 days from that date to pay our company. I explained that the terms where 30 days, i was told that per our 1 time agreement that is stated that they had 45 days for payment. I explained to the lady we never signed a 1 time agreement nor did we have a written agreemwnt nor contract for the services, that it was in emails along with phone conversations and a signed work order where we provided services, and that there company would be responsible for the late fees over 30 days associated with this service of 10% of the unpaid balance per 30 days after completeion of the service.

Make a long story short here, I still have not rec my money, now they are claiming they will not pay with out this agreement form signed and our company agreeing to those terms. I will not sign such, I feel that I have enough proof to show that the services where orginally contracted for the amounts, and that we perfromed the services that where requested and that we are owed all the monies and late fees.

If I was a company and where contacted by this company ever again, I would perfer to just keep what money I have in my pocket and not spend it for these guys at this company will try everything in there power to not pay you, you hold your payment up for some type of form, or signature, or come up with some reason for not paying you.

I am in contact with an attorney in there corperate main state Dedham, Mass. and I am have already spoke with our attorney here in Charlotte NC. I feel that it will be a shame to have a company that is this large providing services for Exxon-Mobile, on of the largest profit making companies in the world, not paying the bills for maintence services that have been requested for the property. I am prepared to proceed with court proceedings and lein filing on the property untill all my money is paid in full with all late payments and will see it to the final end, and I dont care to spen $5, 000.00 to collect $3, 000.00 for a principle, for I will sue for my collection efforts also.

Respectfully

John Bevins
CEO of Big Boys Towing LLC.
d.b.a. Johns 24 Hour Towing