Level Ten Hosting

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Category: Services

Contact Information
Boston, Massachusetts, United States

leveltenhosting.com

Level Ten Hosting Reviews

jcs2011 January 22, 2011

CRE Loaded - unwilling to send executable file

There are three things that customers need to be aware when purchasing Level Ten Hosting CRE Loaded package:
1) Level Ten Hosting is NOT a certified distributor of CRE Loaded.com. Consequently, you will not receive any of CRE Loaded.com upgrades, patches, or support. You are better off purchasing CRE Loaded directly from CRE Loaded.com
2) Support by Level Ten Hosting for CRE Loaded is very poor. Unlike CRE Loaded.com support services, Level Ten Hosting can hardly directly answer a question, they keep refering the user to look at the manual.
3) Lastly, I purchased Level Ten Hosting's CRE Loaded commerce package a year ago. Now that I want to cancel my subscription they are refusing to give me the executable CRE Loaded file. Level Ten Hosting support are not answering my tickets and their hanging-up on me when I call!!! So you need to know that if you buy Level Ten's CRE loaded package you will NOT have an executable file and you will not be able to easily migrate to another hosting site. This is what I call a racket!

Asha May 4, 2009

Unathorised charges

I started my subscription to the service of Level Ten Hosting as my Web and E-Commerce Hosting Provider on Oct 1st 2008 ( 10-01-2008). The order was for a domain name for 2 years @ 19.90 USD and, web hosting subscription of monthly payment of 9.95 USD. I have made the subscription payment of 9.95 through paypal.
My understanding from the website was that the domain name registration was a one off payment of 19.90 USD valid for 2 years. The monthly payment was 9.95 USD for hosting my website.

I have come to notice that my Level Ten Hosting was charging me 19.9 USD twice - a total monthly charge of of 39.80 USD from Oct -10- 2008 to Jan 3rd 2009.
I have notified Level ten Hosting via email attaching paypal details, for this miscrepancy, and they appologised and made a refund of 19.9 USD in the month of Jan 2009
Until Jan 2009, I was only due for 19.90 + (4 x 9.95) = 59.70 USD. But they charged 159.60 USD.

Again, in month of February, Level Hosting charged me 39.80 USD to my paypal account. I have raised a dispute with paypal for this unauthorised activity. In response, Level Ten, terminated account and I was not able to login to the site at all. In short they stopped their services. Paypal advised me to take this issue directly with Level ten Hosting for refund.
I have submitted a ticket to Level Ten for not able to login in February, for which I haven't received any response. The account was terminated without my request, and I was charged from Feb 2009 to April 2009 for a total of 79.60 USD
In April 2009 I sent my cancellation request to Level Hosting, and I received a cancellation response from tthem via email. On May 5th 2009, I have been charged 19.9 USD again, without my authorisation to my paypal account. Level Ten Hosting owe me a total of 179.45 USD so far now.

I have sent them a mail requesting a refund, but considering how poor their service and prior communication is, I am not sure of a positive reply.

Any advice what I can do to get my money back and stop them charging me again. There are some reports against this company I found on Internet /URL removed/

Appears like I am not alone. Please advise