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Iloilo
June 26, 2010
Misleading Bad Customer Service
June 04, 2010 Browsing the JB Robinson St. Charles Town Mall Waldorf Maryland a JB sale pregnant lady approach me and said hello; then she ask me if I need help I said no; my sale person is Eric then I ask for her store manager then she said; oh so sorry she no longer work here is been fired; then the following week I came back I have seen her store manager June 15, 2010 then I ask her store manager; oh I thought you were fired then her store manager said what? Then I told her; her pregnant sale lady said she was fired. Then I ask the store manager if she could help me to pick up a ring as my budget only $1800.00 and told her I will be back this weekend with my husband. Came back the JB store manager is off talk to the pregnant sale lady again; and told her I want the ring sale ring up to her store manager since Eric no longer working and the pregnant sale lady said okay but then the following week I came back to the store the sale person number for commission was listed on her number not the store manager then this pregnant sale lady bullying her coworker in front of me. Then she start arguing saying that no one knows how to ring there own sale and then she went on saying no wonder why our company is been cleaning up firing everyone. Then she start talking bad about her store manager which I think is in bad taste to tell all customer about how their store is changing employees and how Eric and other workers are fired. The pregnant sale lady continue bad mouthing her store manager which I feel bad as that is very un-ethical. This pregnant sale lady need help if she does not like her store manager she need to move and transfer to another store or quit as the store manager is very nice and professional. I think this pregnant sale lady is burnt out; she is harassing all her coworker and bullying and stealing sale. I do not believe that she has a bad store manager I think she is as she did not rung up the sale credit to her store manager. Then she said; Jared, Kays, Shaws, JB Robinson is one company so do not worry will get you anything and even get e me a un- used merry coupon money for next purchase if I buy from her. What a bad representation of the company.
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