The store salesman treated us with total and complete disrespect. We actually had to get the store manager to handle our purchase. The delivery was a train wreck. First, the delivery department sets up a time convenient for them-not for you. Part of our order was broken so only the sofa could be delivered...at 6:45am while my wife was in the shower and they woke up the baby. The delivery guys were rude and obnoxious.

Then since they broke our chair and didn't have a replacement they scheduled the delivery of the rest of our furniture about a month later. Keep in mind that we paid cash in advance and had already gotten rid of our current furniture to make room for the new ones. I had to complain to the regional manager who expedited the rest of our furniture to the following week.

The delivery guys were rude and obnoxious again showing up at 7am. One of them was actually trying to antagonize me by running his mouth and trying to start an argument. I had to make him leave.
We will never deal with Levin Furniture again! They are absolutely terrible and customer service is a very bad joke!

This company is a nightmare. We purchased a sectional a year ago. Since week one with the furniture the cushions were already broke down, you can actually feel the springs under the cushions. To date we have had 6 replacements of cushions, every tech that comes says there is a problem. The so called supervisor CHUCK from PA doesn, t want to hear it and does not return calls and is rude. There is a problem. They will not make good on this piece of junk. Stroking us the whole time. DO NOT DEAL WITH THIS COMPANY! They sell JUNK and they do not stand by their products. I could go on and on with the people I've had to deal with. Like I said this company is a Nighmare, they should not be in business and Chuck should loose his so called job. Better take a good look at the people you have working Robert Levin and start looking at what's going on. You do not stand by your products. I would of been better off going to Big Lots. Make good on your Mission Statement. Again, Robert Levin better take an interest in your company, you are selling junk!!!
My complaints have been documented since week 3 with the furniture, we should of been able to get another set. Like I said, your company is a nightmare, You are ripping the people off. Do Not Buy from here. and God Bless you if you have to deal with Chuck, that is if he'll call you back at all.