After dealing with Levitz with no results I wish I would have sought out the Internet before purchasing my love seat recliner. I choose Levitz since they have been around for a long time. I had no idea of all their problems. I, like everyone else purchased a piece of furniture for $819.00 along with the guardsman warranty. After having the couch for several months I noticed the seams were coming unstitched. Guardsman would not work with me since the furniture was under the 1 year warranty.

I called Levitz with no luck. Finally, I went to the Attorney General and filed a complaint, and within a few days I received a call from Levitz's New York office. I had two choices exchange the piece of furniture or bring back for a full refund. I decided for the full refund - that was a mistake. We returned the couch to the warehouse, gave them the information and they said I'd have my credit to my account with in several days. Well, that several days turned into weeks. Finally, I reached someone to help and they said it would be two days. Well, in two days Levitz officially declared bankruptcy, so no refund. I've submitted my claim to the Los Angeles address since this purchase happened before the bankruptcy. It's been almost a year now and no $$$.

Buyer beware. I've learned to be real cautious in purchasing any furniture, of course, I'm still without a couch since I haven't found what I like.

Stains are gone in my dinning table and legs of eight chair and one arm is broken in one of my chair.

My wife and I bought a dinning room table set at Levitz – total cost over $1,400. They attempted the first delivery the following week.

The dining table must have been dropped, it had a huge dent on one corner – did not accept the table I’m told they would deliver a new one next week. At this point no that big a deal, they will have one to us next week.

Also, one of the no-arm-chairs had arm-chair parts and subsequently had four holes on the seat base – needs to be replaced. It is impossible to miss seeing this defect and I wonder how this chair made it on to the delivery truck let alone out of the factory. A second chair was defective – the arm and seat back were not joined correctly. They instructed me to call customer service – next available appointment 4 weeks away!

Delivery attempt #2: the table was brought in, unpacked and the delivery duo began assembling the table only to find out that there was a ‘manufactures defect’ which left them unable to put it together.

Called sales rep who sold us the set hoping he could help us out, make some calls, do something. I express my concern that after two deliveries Levitz has my money and I have no table. I express that after two deliveries and no table Levitz will take this matter seriously and do their best to solve the problem in a timely manner. He said ‘I’ll have my store manger call you back tonight’…..No call.

I call warehouse manager to see if they could get us a more timely delivery, put us on top of the list, make some calls, do something. Warehouse manager said she could not do anything for us, I ask for a delivery on Tuesday, ‘we don’t deliver on Tuesday.’ Asked for a delivery on Saturday. ‘Saturday schedule is full’. I inform warehouse manager I don’t know when I can have it delivered but will call her back once I talk to my wife to verify a time that will work.

Call sales rep next day. Ask him why store manager never called back? He says store manage was ‘busy’ and that he is ‘sorry’. I ask to talk to the manager, ‘manger is on a conference call’ I reiterate my concern and hope that this matter be taken seriously and handled in a timely manner. He tells me they have scheduled a delivery for Wednesday. I inform him that I did not schedule a delivery and my wife and I will not be home and ask why someone scheduled a delivery without bothering to ask me about it. He has no explanation. Store manager offers us a – get this - $25 gift certificate at….Levitz! First, I am never going to spend another dime at Levitz. Second, what the hell can you buy at Levitz for $25!!! This is an insane, he is essentially asking me to spend more of my money at Levitz. Never going to happen. I refuse the paltry $25 gift certificate.

I have had no dinning room table for 3 weeks, I have stayed at home during the appropriate block of time and waited for deliveries over two weekends and after many phone calls find that no one at Levitz that I have spoken to cares enough about this situation to do anything about it.

Word to the wise, never buy anything from Levitz.