I am Landlord trying to get a oil contract ironed out. The Sales Representative is named Kelly. I had a new Tenant with a newborn baby getting ready to move in to a small cottage I have on the property. Considering the main house has a contract with Lewis Oil, I figured I should have the Cottage using the same oil company. I was going to have a separate contract drawn up and have the Tenant billed for the oil. All the Tenant needed to do was get a hold of Kelly and send in the application & paperwork that Kelly gave me to give to her after she moved in. Well, time passed and she moved in. I called several times to speak with Kelly and they told me she was out sick. After she returned, no matter how much I tried to speak with her, I couldn't. I left more messages for her to return my call and STILL, as of today, she has not returned ANY of my phone calls. Another Rep named Angela was telling me that I had to pay the Tenant's bill and if I backed out, I would have to pay the early termination fee. Kelly had agreed that I maintained the contract and the Tenant pays the bill... so now I am going to wind up being totally responsible. Kelly got the sale and that was more important than customer satisfaction. I have never seen customer service like this in all my life. This is something you might see in a movie or a bad dream. I am a 20year military veteran and to be treated like this is beyond belief. When the contract ends, believe me, the contract to the main house will end too. I do not recommend this horrible service to anyone.