I received a call from my sister this morning, and she informed me that a lady by the name of Charmaine and a certain gentleman from Lewis store (Benoni) had come to see her concerning her outstanding debt. Let me put it to you that my sister (Andile Precious Tshoaedi) has not been paying her monthly instalments for the past 3 months like she is supposed to. Furthermore, she changed the address of where she was living and did not notify Lewis of this. Today, she got a visit at work from Charmaine and the gentleman in question and they were demanding that she pay the monthly instalment right there on the spot. They even threatened to report the matter to the police. Scared as she was, she then called me immediately and notified me. When I asked to speak to Charmaine, the lady in question refused point blank and continued to harass my sister. I was going to let her know that the money will be paid on Monday, but she was very uncooperative and clearly rude to my sister. Now, I want to know if this kind of behaviour is acceptable and what can my sister as a consumer do about this?

Lewis Stores sent Mr Simons to Mom to arrange Payment . He asked if we can increase the payment amount of R500 to R600 as from end January, it was agreed upon. Today 8th of January my Mom received a phone call from this Ravonia, She was extremely rude and had a very bad attitude, she would not give my mom a chance to speak and shouted to her, ' i quote', 'No you will listen to me' when my MOm asked her to give her a chance to speak. This is not professional and not acceptable, yes i understand that the account is in arreas but she is paying, when i was working we paid in excess of R1000 a month. I just feel that it was not necessary for her to be so rude.