i got this product as a xmas presant for my daughter the end of september when she opened it it was then we could see it wouldnt work the internet with a mordom you needed a phone line i tryed to return it with recipt and asked to exchange for a diffrent one with 20 pound on top as new laptop was 199.00 they answerd no the lexi laptop is no good as not got a phone line i paid 179.00 and it was her main xmas presant