Lexus of Glendale

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Category: Automotive

Contact Information
Glendale, United States

Lexus of Glendale Reviews

RLDA May 1, 2011

Unethical business

I would avoid this place like the plague. I was dropping off a lease for my Dad, who was traveling out of state. I had a prescheduled appointment, and I got one series of lies after the other re why they wouldn't accept the car (despite the dealership having called me to set up the appointment). First I was told that the registered owner had to be present; when I asked to see where that was stated in the lease, the next story was that the owner had to sign the forms (despite me having a power of attorney). That seemed like a reasonable request so I agreed to have the forms faxed to my dad and signed by him, but they then said that wouldn't do; the forms had to be notarized. That wasn't a problem either, but I think they were hoping I would have balked at that because at that point they flatly refused to give me the forms that supposedly needed the notarized signature. What it really boiled down to is that they wanted to try to lease another vehicle and were trying to force my dad sit through an unwanted sales pitch. I finally left the keys and the car (despite their refusal to "accept it"). What an awful place. The irony is that I was going to look at a car for my family, but with the hassle about the lease I will look elsewhere.

NomoreLexusfor me March 2, 2010

Sales Service & more

I recently leased my second Lexus from Lexus of Glendale and had by far one of the worst experiences with a car dealership. My first experience would have to be the best one I have ever had.
After having to deal with the salesman, that did not deliver what he said he could do for me since I was getting Lexus #2, I ended up with my car but missing the owner booklets/manual and the standard second/spare key. The dealership promised to ship out the missing items within a few days. TWO months pass and several calls later, I was asked to drive down to the dealership and pick up my key and owners manual.
I spoke to the Sales Manager who gave me the second key and the booklets but they needed the car for reprogramming the second key. This meant that I had to take more time out of my day to get what I should have had from the day I got the car plus I later discovered that I didn't even get the correct manuals and I was missing some other manuals within what they gave me. I didn't even want to think about that fact that some how my original spare key was "lost in transit", as the Sales Manager put it.
I called the Sales Manager the next day to let him know that I didn't receive the correct manuals, I received the manuals for a 2 door convertible Lexus and not a 4 door sedan, and he said it was ok and that it would work. Call me dumb but I think there is a big difference between the two plus I want the one that belong in a four door sedan. I began to question his reasoning and he said that I was rambling without listening to him. I am beyond angry now. He started to sigh as I told him to just get me what belongs in the car. So far this is where I am, more to come if this continues.