This mail from P.Varadarajan, IT Officer, Engineers India Limited (A Govt of India Undertaking-under Ministry of Petroleum), Thalamuthu Natarajan Building, No.1 Gandhi Irwin Salai, CMDA Building, 5th Floor, Egmore, Chennai - 600 008, Tamilnadu.

We would like to bring to your kind notice that we had lodged a complaint on 1.5 Ton LG Make A/C Conditioner on 22.03.2011 to your Authorized Service Partner M/s Ganpath Electronics, 61/27, Arunachalam Street, Puraswalkam, Chennai - 600 007. After a gap of 10 days they have taken the unit from our premises on 31.03.2011 and they have brought the unit on 06.04.2011 only. After installation the unit is not functioning upto our expectation and in turn the reasons are so many from them. Apart from this, they are demanding to pay the charges immediately without making the Unit functional.

You will appreciate that being a PSU Company and the present A/C installed in Server Room (which needs 24 hours coolingness to take care of our Servers, PCs & other peripherals) should take care of the Servers & other PCs.

We have also carried out the gas filling on 21.01.2011 vide their submission of Invoice No.3687 dt 21.01.2011 and whereas the cooling output has not happened. They have done gas filling without arresting the leakage from indoor unit. The payment for this gas filling has already been paid to the vendor on 21.01.2011. But the problem still persists.

ON installation of A/C Unit on 06.04.2011, the problem in the A/c is still encountered as per details below :-

1. Still Coolingness is not taking place.
2. While taking the Unit, the indoor drain tray was in working condition, but after bringing back the unit to our office, the drain tray was found to be broken. This has been broken in view of poor handling of M/s Ganpath Electronics.
3. Leaving all these factors aside, your partner is demanding the payments immediately from us.

You are aware that Engineers India Limites is a PSU Company and most of our Clients viz., ONGC, IOC, BPCL, HPCL, IBP etc., are valuable customers and our turn over is Rs.2000 Crores PA. Whereas your company does not rely on us and expect us to settle the payments that too without making the unit functional.

Though ours is a Govt Company, we would normally make payments to all our Customers, Vendors & Clients in time.

Keeping all the factors in mind, kindly depute / instruct your authorised partner to take care of the A/C which is still not functional. We assure you that we will make payments as per our normal Co's procedure.

Expecting your good response to your valued Customer like Engineers India Ltd.,